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Manager Business Development

4 months ago

Bathurst, Canada Community Health Plan of Washington Full time

This position is only available for Washington State candidates, ideally located on the western side of the State.

Who we are

Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.

Our commitment is to:

  • Strive to apply an equity lens to all our work.
  • Reduce health disparities.
  • Become an anti-racist organization.
  • Create an equitable work environment.

About the Role

This market facing role is responsible for leading a team of Account Managers selling and promoting enrollment growth opportunities for all CHPW products and services. Success depends on developing strong relationships with multiple partner organizations including Community Health Centers (CHCs), Community Based Organizations (CBOs), Lead Organizations, Preferred Providers, and Washington Health Benefit Exchange www.wahealthplanfinder.org. The position has direct responsibility for achieving yearly enrollment and retention targets.

To be successful in this role, you:

  • Possess a bachelor’s degree in marketing, Business, or a related field, or an equivalent combination of education and highly relevant experience.
  • Have a minimum of five (5) years in a management capacity leading a Business Development, Sales, or Marketing team.
  • Have a minimum of three (3) years working in the healthcare industry, with managed care experience strongly preferred.
  • Have experience with customer relations, vendor negotiations, and management is strongly preferred.
  • Are available to work evenings and weekends; willing to travel, including the possibility of overnight travel, and need to have a valid driver’s license and access to a reliable automobile.
  • Possess a valid Washington state disability license (non-provisional), which must be maintained for the duration of employment.
  • If the license is obtained after the start of employment, it must be active within 90 days of hire.

Essential functions and Roles and Responsibilities:

  • Develop team strategy, enrollment goals, and foster a growth mindset aligned with company growth targets.
  • Advise, support, and track monthly performance to ensure impactful enrollment growth and compliance with regulations while executing growth plans with partners effectively.
  • Develop and strengthen strategically targeted community partnerships, including executive-level relationships.
  • Create quarterly business plans with shared performance objectives for enrollment and patient growth.
  • Lead critical conversations and facilitate successful resolutions during challenging times.
  • Serve as a visible member of the community, advocating for Community Health Plan of Washington (CHPW), our members and business partners.
  • Understand the local marketplace and the key players that operate within that marketplace.
  • Represent and serve as an ambassador of CHPW at public meetings and events in the community, leveraging our mission and purpose to promote CHPW's brand reputation and value proposition publicly.
  • Attend and support key community partner events, ensuring effective event planning by field staff.
  • Collaborate with Marketing to implement go-to-market strategies across all CHPW products.
  • Identify growth opportunities within our portfolio and engage CHCs and CBOs in co-branded marketing activities for outreach and enrollment campaigns.
  • Provide recommendations on partner program tools, incentives, and go-to-market messaging.
  • Collaborate with internal CHPW departments, including Compliance, Public Policy, Legal, Health Services, Provider Relations, Regional Managers, and Payor Programs, to ensure alignment and compliance in sales and marketing activities, as well as joint efforts impacting community partnerships.
  • Monitor departmental budget expenses and reporting.
  • Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

  • Ability to set performance expectations, coach for performance success, and achieve department and company objectives.
  • Excellent verbal and written communication skills.
  • Understanding of clinical, operational, and financial drivers of healthcare industry and organizations
  • Proficiency working with CRM systems and tracking productivity results of staff.
  • Proficiency with Microsoft Office applications including Word, Access, Excel, and PowerPoint.
  • Organizational, time management skills and ability to prioritize work.
  • Advanced analytical and technical skills; the ability to work independently on projects with little supervision.

As part of our hiring process, the following criteria must be met:

  • Complete and successfully pass a criminal background check.

Criminal History:includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

  • Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
  • Vaccination requirement (CHPW offers a process for medical or religious exemptions)
  • Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position is at grade 69 and is eligible to participate in the Community Health Plan of Washington Sales Incentive Plan. Sales incentive payments are subject to the plan document provisions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

  • Medical, Prescription, Dental, and Vision
  • Telehealth app
  • Flexible Spending Accounts, Health Savings Accounts
  • Basic Life AD&D, Short and Long-Term Disability
  • Voluntary Life, Critical Care, and Long-Term Care Insurance
  • 401(k) Retirement and generous employer match
  • Employee Assistance Program and Mental Fitness app
  • Financial Coaching, Identity Theft Protection
  • Time off including PTO accrual starting at 17 days per year.
  • 40 hours Community Service volunteer time
  • 10 standard holidays, 2 floating holidays
  • Compassion time off, jury duty pay.

Sensory/Physical/Mental Requirements:

Sensory*:

  • Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical*:

  • Extended periods of sitting, computer use, talking and possibly standing.
  • Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion.
  • Frequent torso/back static position; occasional stooping, bending, and twisting.
  • Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

  • Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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