Senior UX Researcher

2 weeks ago

Old Toronto, Canada Score Media and Gaming Inc. Full time

What might the role and team look like

With the recent launch of our newest product ESPN Bet, our team at TheScore is excited to grow our UX Research practice This role will be embedded within our Ecosystem team, who’s mandate is to discover, innovate, and deliver on next-in-class experiences that connect the sports media and betting experiences. You will have the opportunity to influence and inspire product decisions in both TheScore - TheScore Bet and ESPN - ESPN Bet ecosystems. As the voice of UX research within this multi-disciplinary produt team, you will be able to drive impact through:

  • Ample opportunities to lead generative and evaluative research, on some interesting topics that can REALLY change the sports media/betting experience across multiple brands.
  • Leaning on critical thinking skills to identify and socialize research opportunities that you see are important
  • Working within a highly collaborative and open-minded UX team, who consistently strive to ship the best experiences for our users
  • Co-creating the research practice (people, process, things) alongside UX and Product leaders, as well as how we work/think with our stakeholders
  • Opportunities to flex your skills and experiences from previous industries and/or roles to not only innovate our product, but also how we do research
  • Opportunities to learn new skills and engage in thought leadership, inside and outside of the organization
  • Championing and evangelizing UXR to leadership and strengthen HCD culture, education, and engagement
  • Identifying creative and engaging ways to share research, both actively and passively

What might the day-to-day look like

  • Plan, Conduct, and Implement quantitative and qualitative research methods
  • Align and manage stakeholders, partners, and leaders on research direction, methods, and outcome.
  • Build research artifacts (ie. archetypes, experience blueprints, design principles, etc)
  • Analyze field data and translate them into clear, compelling narratives that inspire action and change to diverse audiences
  • Craft and Conduct workshops and/or ideation labs, with internal and external participants
  • Build strong relationships with product teams, research partners, and leaders
  • Collaborate closely with Product Designers and PMs on iterative research projects
  • Evaluate and optimize research-related processes and tools
  • Add to existing research library and find new ways to share UXR outcomes with others
  • Create educational content and activities to elevate HCD thinking and skills of others
  • Participate in conferences, courses, and activities to enhance UXR skills

What we’re looking for from you

  • 3+ years experience in a dedicated research role, or a research focused role in UX
  • Experiences with leading mixed-method research within a multidisciplinary project team
  • Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviours and decision-making
  • Ability to discover and articulate research opportunities and user problems
  • Experienced in scoping/planning out complex research projects - selecting the right approaches for the right job
  • Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
  • Ability to see the big picture and hold a deep understanding for the influences between UX Research, business strategy, and societal trends
  • Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances

Extra nice-to-haves, but not necessary

  • An understanding of Web, iOS and Android patterns and conventions
  • Skills in quantitative data analysis
  • Adjacent industry experience (ie. media, gaming, entertainment, retail, etc)
  • Experience mentoring and guiding others through HCD thinking and practices

What We Offer

  • Competitive compensation package
  • Fun, relaxed work environment
  • Education and conference reimbursements.
  • Parental leave top up
  • Opportunities for career progression and mentoring others
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