Senior Business Program Manager to lead discovery and develop project charter for a corporate t[...]

3 weeks ago

Calgary, Canada S I Systems Full time
Senior Business Program Manager to lead discovery and develop project charter for a corporate training program

Our client is looking for a Senior Business Program Manager to lead discovery and develop project charter for a corporate training program

This is part time (20/hrs per week +/-) and will be primarily remote with the occasional onsite requirement

Must Haves:

  • 7+ years' experience as a Program Manager working with the business
  • Experience working with multiple areas of the business to establish a centralized learning platform
  • Experience with Executive Stakeholder Management, including leadingdiscovery meetings, establishing timelines, managingcompeting priorities and leading workshops

Responsibilities:

  • First step for this work is to establish a project charter in collaboration with Infrastructure Services’ Senior Leadership Team.
  • This will define the scope of work and key outcomes in addition to other project details.
  • Onboarding to the Service Excellence division and Infrastructure Services department and project background
  • Leading the co-creation of a project charter with the Senior Leadership Team (General Manager, Directors, Senior Executive Advisor, Manager of Service Excellence, Human Resources –Organizational Development)
  • Establish a project timeline with key deliverables and milestones and obtain approval of same from the Senior Leadership Team
  • Interviewing/meeting with representatives within other Departments that have developed customer
  • focused programs (People, Innovation and Collaborative Services, Planning & Development Services, Customer Services, Operational Services, etc.)
  • Interviewing/meeting with key Directors, Managers and Leadership to understand what competency gaps they identify and what behaviours/considerations they would like to see become ingrained in our culture
  • Develop options for delivery of a customer-centric learning program in Infrastructure Services, reporting at key milestones to the Senior Leadership Team
  • Weekly meetings with the Manager of Service Excellence to provide progress updates, identify any risks/challenges being encountered and propose mitigative options.
  • Present customer-centric learning program options and recommendations to the Business Oversight Team in Infrastructure Services
  • Develop program resources/materials, as required.
  • A more refined project scope will be developed once the consultant has lead the chartering session.
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