Assistant Director of Banquets

5 days ago

Ottawa, Canada Accor Full time
Company Description

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

What Is In It For You
  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Comprehensive extended health benefits package

Job Description
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Château Laurier a truly memorable affair. Reporting to the Director of Banquets, the Assistant Director of Banquets, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.

Responsibilities
  • Consistently offer professional, friendly and engaging service;
  • To provide leadership, direction, training and support for the Colleagues and leaders in the department
  • Assist in the completion of annual reviews, ongoing mentorship, and providing regular feedback to exceed performance goals
  • Ensures smooth and efficient functioning of the Banquet Department on a daily basis
  • Contribute to the weekly, monthly, quarterly and annual objectives
  • Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator, and Housepersons to minimize productivity to forecast and budget
  • Maintains open communication lines with Catering and Convention Services in order to promote teamwork and exceed guest service expectations
  • Maintains, enforces and enhances Fairmont Service Standards and Conference Services/F&B Core Standards
  • Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives
  • Maintains a constructive, harmonious and communicative working relationship with all supporting departments
  • Ensures all financial reporting is maintained and accurate
  • Ensuring proper training of Banquets Managers and Colleagues
  • Maintains and enhances staff morale and promotes a positive team environment
  • Ensures departmental adherence to, and awareness of Health & Safety standards
  • Shares in the responsibility to achieve or exceed financial and guest satisfaction goals (average check, payroll, beverage revenue, GSI, etc) for the department
  • Active interaction with guests and conveners on an ongoing basis
  • Assumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department and in addition scheduled cleaning of all banquet equipment during slow times – with reports generated to monitor completion
  • Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Talent & Culture Department
  • Ensuring all union guidelines are followed with regard to seniority and the existing union agreement
  • Establishes, evaluates, and enforces performance standards
  • Responsible for the timely, precise and expert execution of all banquets functions
  • Attends Operations meetings, pre-convention meetings and other departmental meetings as required
  • All other related responsibilities and duties

Qualifications
  • Post-Secondary Education or Hospitality Certificate
  • Post-Secondary Degree in Hospitality or Food and Beverage Management is an asset
  • Minimum five (5) years’ experience in Food and Beverage Management including a minimum of three years in a Banquet Manager or Assistant Banquet Manager setting an asset
  • Highly organized individual with the ability to multi-task
  • Ability to delegate tasks to team members and ensure their completion with a strict adherence to deadlines
  • Must possess strong, proven leadership qualities and management skills
  • Must have proven staff scheduling skills
  • Ability to recognize and correct guest service issues through an established presence on the Banquet floor
  • Management/Leadership courses an asset
  • Working knowledge of Micros, Timesaver, Excel, PowerPoint, Microsoft Word
  • Fluent in both official languages an asset.
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