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Auto Claims Advisor
2 months ago
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential.
TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.
If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.
As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.
What You'll Do:
- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.
Job Requirements:
What You Need to Succeed:
- One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience; postsecondary education considered an asset.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Superior time management skills and thrives in a fast-paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
- Demonstrated support for company process improvements.
- Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
- Provincial claims licensing may be required.
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process:
We’ll reach out to candidates of interest to schedule an interview.
Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
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