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2 months ago
525 8 Ave SW, Calgary, AB T2P 1G1, Canada Req #103
Wednesday, August 28, 2024
Position:
Systems Analyst
Purpose of the role:
The Systems Analyst will manage and maintain the firm’s backup systems and processes and provide support in maintaining our network and server infrastructure. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve issues efficiently.
Reports To:
IT Manager
Duties and Responsibilities:
- Perform reliable, secure backup and recovery across the enterprise in accordance with company policies and procedures;
- Perform regular backup and recovery tests to validate the effectiveness of backup solutions;
- Create and update documentation for backup procedures, solutions, licensing, and applicable project artifacts;
- Assist in the maintenance and administration of network and server infrastructure, NetApp;
- Monitor network performance and ensure optimal operation;
- Troubleshoot and resolve network and server-related issues;
- Manage and maintain print server environment;
- Collaborate with the IT team to implement network and server upgrades and improvements;
- Provide technical support to end-users for network and server-related issues;
- Assist in the deployment and configuration of new hardware and software;
- Use the firm's ticket management and change management systems;
- Participate in occasional after-hours work as needed; and
- Other duties and responsibilities as required.
- Minimum 2 years of post-secondary education in Information Technology Services;
- 2-3 years of experience in a Systems Analyst or related role;
- Proven experience in managing backup systems and network/server infrastructure knowledge
- Strong understanding of security concepts surrounding operating systems and applications; and
- Relevant certifications considered an asset in any of the following: CompTIA Network+, Commvault, VMware vSphere, NetApp, Microsoft, Cisco, Palo Alto Networks.
Required Skills & Personality Traits for Success:
- Exceptional Technical Expertise: Knowledgeable, experienced, and skilled in the concepts, theories, practices, and techniques of the information technology field, including an emphasis on technical service.
- Technology Savvy: Values technology and understands the necessity of leveraging it to stay productive and competitive. Proactive in investigating and adopting modern technologies to achieve competitive advantage.
- Communicates Effectively: Exceptional written and oral communication skills; ability to communicate effectively with individuals at all organizational levels.
- Customer Orientation: Provides exceptional customer service to the firm's internal and external clients.
- Reliability and Ownership: Earn trust through consistently meeting deadlines and maintaining the quality of work. Can be relied upon by the team to show up and deliver, contributing to both independent and collaborative endeavours.
- Problem Solving and Decision Making: Ability to identify problems, solve them, act decisively, and show good judgment.
- Organization: Exceptionally effective at planning, organizing, and prioritizing.
- Demonstrates Flexibility: Ability to work effectively in various situations, adapting to ongoing changes.
- Team Player: Flexible, courteous, and supportive of teammates.
Must be legally eligible to work in Canada.
Please note that only successful candidates will be contacted due to the volume of applications we receive.
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