Product Specialist
3 weeks ago
Position responsibilities:
- Help solve operational problems.
- Monitor the function of software releases and assign alerts to the appropriate team members.
- Act as a front-line warrior in the identification of alerts and follow up on tickets in over 6000 US stores.
- Act in both pro-active and reactive manner to assess issues and create ad hoc solutions.
- Decipher problems and translate them into straightforward, polished, engagingly communicated solutions.
- Lead meetings and train others on problems and resolutions.
- Gain a deep understanding of products and services while documenting process steps to help engineers debug the problem and to create documentation.
- Develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Assess of making use of AI tools for client support.
- Highly organized and motivated.
- Calm, precise personality with the ability to read between the lines.
- Ability to organize workload, prioritize incoming requests and learn on the fly.
- Adaptable.
- Results-oriented with an aptitude for self-development.
- Willingness to embrace and quickly grasp new concepts in technology.
- Strong written and verbal English communication skills: clarity, precision, consistency, conciseness, and keen eye for detail.
- Ability to quickly grasp complex technical concepts and translate them into simple, easy-to-understand documentation.
- Understand a variety of audiences to tailor to their needs and expertise.
- Strong organizational skills and capacity to thrive in a fast-paced enforcement.
- High proficiency in Word, Excel, and other MS Office Suite software.
- Proficiency in Adobe Acrobat
- Ability to work collaboratively in a fast-paced environment and meet tight deadlines.
- Exceptional attention to detail and proficiency in grammar, punctuation, and style.
- Strong communication and interpersonal skills.
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