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Delivery Manager
3 weeks ago
Apex Systems is a staffing and consulting firm and we are looking for a Delivery Manager with 5+ years of experience managing technical production teams, working in open sourced development environment, and experience collaborating with multiple stakeholders in an enterprise environment to place at our client, a Big Five Bank.
Contract: 1 year rolling contract
Location: Toronto, Downtown Core (2 days/week downtown)
Responsibilities:
- Monitor the production SLA and work with existing productions to meet the incident SLA
- Experienced with incident management. Able to drive the emergency production issue calls to get the production issue resolved within the SLA.
- In case of emergency incidents, manage communication to business, stakeholders and executives
- Should be able to understand what types of information is relevant to each audience when send communication for eg. Number of clients impacted
- Able to determine the accuracy of data before sharing it with business stakeholder and executive in case of production issue
- Able to makes decisions to enable quick restoration of service while balancing risk associated with changes
- Resourceful person be able to create personal connections
- Work with existing production support team to streamline and improve processes
- Track vulnerabilities to ensure they are fixed within SLA or proper exemptions are granted
- Understanding the software development lifecycle, waterfall and agile
Key Qualifications:
- 5+ years of experience as a Delivery Manager on technical production support envrnioment
- 5+ years of experience with incident management, troubleshooting, and escalations
- Worked in a enterprise environment (ideally the financial industry)
- Experience working with both internal and external stakeholders
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