Loyalty and Retention Associate
1 month ago
Adecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry’s top leaders, this role might be for you.
Location: Toronto, ON * Hybrid work model
Company: Hyundai Capital Canada
Salary: 45-53k per year
Job Summary:
The Associate, Loyalty & Retention Centre will be responsible for providing an exceptional customer service experience by efficiently making outbound phone calls to our existing lease and retail customers, handle emails, and address escalation cases for all Hyundai, Kia and Genesis brands. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Manager, Loyalty & Retention with various assigned tasks. The Associate will work the rotating shifts between the hours of 8: 30 am to 8 pm EST.
Duties and Responsibilities:
Conduct daily outbound calls to lease customers and provide accurate and precise lease-end loyalty incentive information, discuss lease-end options, gather customer intent, and generate hot and soft leads to support dealer/OEM sales and HCCA retention
Conduct outbound calls to lease or retail customers eligible for special sales campaigns and provide accurate and concise program information to support dealer/OEM sales and HCCA retention
Update the servicing system with detailed and clear notes and update customer intent after each call
Ensure all KPIs are achieved on a daily/monthly basis - daily outbound call targets, QA score, average handling time for calls, etc.
Identify customers’ questions, concerns, and complaints in a compassionate, prompt, and courteous manner and provide effective solutions
Maintain a high level of professionalism and establish a positive rapport with every customer by providing exceptional customer service
Impact the company's bottom line by problem solving and turning frustrated customers into brand ambassadors
Manage time effectively to ensure prompt customer/dealer call backs and follow-ups
Requirements:
Previous experience in customer facing role, or call center environment preferred
Automotive finance experience a plus
Experience in corporate work environment preferred
Bi-Lingual French Canadian/English required.
Ability to communicate clearly both verbally and written in both languages.
Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others.
Self-starter who is team oriented and results driven.
Capacity to work flexible work hours, which may include day, evening and weekend shifts
Ability to work independently and proactively problem solve.
If you are a passionate individual with excellent communication skills and are seeking a challenging role in a dynamic and client-based environment, we encourage you to apply. We offer competitive compensation, outstanding benefits, and the opportunity to work alongside a dedicated team of professionals committed to customer satisfaction and company success.
To indicate your interest in this position, please apply online. A recruiter from Adecco will reach out to you shortly.
@@j
CAHY6683
#J-18808-Ljbffr
-
Director, Retention
2 days ago
Old Toronto, Canada Isarta Full timeJob Description We're looking for a Director of Customer Retention & Loyalty Marketing to help build the brand and business for one of our luxury travel brands, Kensington Tours. Reporting to the Head of Marketing, you will be responsible for building and implementing strategies to retain our existing customer base, enhance customer loyalty, and drive...
-
Director, Retention
2 days ago
Old Toronto, Canada Isarta Full timeJob Description We're looking for a Director of Customer Retention & Loyalty Marketing to help build the brand and business for one of our luxury travel brands, Kensington Tours. Reporting to the Head of Marketing, you will be responsible for building and implementing strategies to retain our existing customer base, enhance customer loyalty, and drive...
-
Director, Retention
2 days ago
Old Toronto, Canada Isarta Full timeJob Description We're looking for a Director of Customer Retention & Loyalty Marketing to help build the brand and business for one of our luxury travel brands, Kensington Tours. Reporting to the Head of Marketing, you will be responsible for building and implementing strategies to retain our existing customer base, enhance customer loyalty, and drive...
-
Loyalty /Retention Specialist
1 week ago
Toronto, Canada Simply Smart Home Full timeJob description About Simply Smart Home: Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
1 week ago
Toronto, Canada Simply Smart Home Full timeJob description About Simply Smart Home: Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
7 days ago
Toronto, Canada Simply Smart Home Full timeJob description About Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
1 week ago
Toronto, Canada Simply Smart Home Full timeJob descriptionAbout Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
1 week ago
Toronto, Canada Simply Smart Home Full timeJob descriptionAbout Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
5 days ago
Toronto, Canada Simply Smart Home Full timeJob descriptionAbout Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
2 weeks ago
Toronto, Canada Simply Smart Home Full timeJob descriptionAbout Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
1 week ago
Toronto, Canada Simply Smart Home Full timeJob description About Simply Smart Home: Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
1 week ago
Toronto, ON, Canada Simply Smart Home Full timeJob description About Simply Smart Home: Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture,...
-
Loyalty /Retention Specialist
1 week ago
Toronto, ON, Canada Simply Smart Home Full timeJob description About Simply Smart Home: Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Loyalty /Retention Specialist
7 days ago
Toronto, Ontario, Ontario, Canada Simply Smart Home Full timeJob descriptionAbout Simply Smart Home:Simply Smart Home Inc. is more than an HVAC company – we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing...
-
Bilingual Retention Associate
3 weeks ago
Toronto, Ontario, Canada Adecco Canada Full timeAdecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry's top leaders, this role might be for you.Location: Toronto, ON * Hybrid work modelCompany: Hyundai Capital CanadaSalary:...
-
Retention Marketing Associate
2 days ago
Toronto, Canada Three Ships Beauty Full timeWe’re hiring! We are seeking a talented and enthusiastic Retention Marketing Associate to join our dynamic marketing team. This role will primarily focus on managing our email, SMS, and loyalty marketing channels to engage with our existing customers and drive retention efforts. The ideal candidate
-
Customer Loyalty Associate
2 weeks ago
Toronto, Ontario, Canada Adecco Canada Full timeAdecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry's top leaders, this role might be for you.Bilingual French/English is a must have - professional level.Location: Toronto,...
-
Retention Marketing Associate
16 hours ago
Toronto, Canada Three Ships Beauty Full timeWe’re hiring! We are seeking a talented and enthusiastic Retention Marketing Associate (Email and SMS) to join our dynamic marketing team. This role will primarily focus on managing our email, SMS, and loyalty marketing channels to engage with our existing customers and drive retention efforts. The ideal candidate is creative, data-driven, and possesses a...
-
Retention Marketing Associate
1 day ago
Toronto, Canada Three Ships Beauty Full timeWe’re hiring! We are seeking a talented and enthusiastic Retention Marketing Associate (Email and SMS) to join our dynamic marketing team. This role will primarily focus on managing our email, SMS, and loyalty marketing channels to engage with our existing customers and drive retention efforts. The ideal candidate is creative, data-driven, and possesses a...
-
Retention & Records Manager
4 weeks ago
Toronto, Canada Institut Trebas Institute Full time**Position Title: Retention & Records** **Manager** **Reports to: Associate Director, Retention & Records** **Primary Purpose** Reporting to the Associate Director, Retention & Records the Retentions & Records Manager will manage the retention and records of all students at the College. The incumbent will be responsible for manage student retention...