Current jobs related to Bilingual Retention Associate - Toronto, Ontario - Adecco Canada
-
Associate, Loyalty
1 day ago
Toronto, Ontario, Canada Hyundai Capital America Full timeAbout the RoleThe Associate, Loyalty & Retention Centre will be responsible for delivering exceptional customer service by making outbound phone calls to existing lease and retail customers, handling emails, and addressing escalation cases for Hyundai, Kia, and Genesis brands. This role requires meeting assigned Service Level Agreements (SLAs) and supporting...
-
Associate, Loyalty
1 day ago
Toronto, Ontario, Canada Hyundai Capital America Full timeAbout the RoleThe Associate, Loyalty & Retention Centre will be responsible for delivering exceptional customer service by making outbound phone calls to existing lease and retail customers, handling emails, and addressing escalation cases for Hyundai, Kia, and Genesis brands. This role requires meeting assigned Service Level Agreements (SLAs) and supporting...
-
Associate, Loyalty
2 days ago
Toronto, Ontario, Canada Hyundai Capital America Full timeJob SummaryWe are seeking a highly motivated and customer-focused Associate, Loyalty & Retention to join our team at Hyundai Capital Canada. As a key member of our Loyalty & Retention Centre, you will be responsible for providing exceptional customer service to our existing lease and retail customers, handling emails, and addressing escalation cases for all...
-
Associate, Loyalty
2 days ago
Toronto, Ontario, Canada Hyundai Capital America Full timeJob SummaryWe are seeking a highly motivated and customer-focused Associate, Loyalty & Retention to join our team at Hyundai Capital Canada. As a key member of our Loyalty & Retention Centre, you will be responsible for providing exceptional customer service to our existing lease and retail customers, handling emails, and addressing escalation cases for all...
-
Bilingual Trust Services Associate
1 month ago
Toronto, Ontario, Canada Royal Bank of Canada> Full timePosition OverviewWhat is the role? As a Bilingual Estate and Trusts Service Associate, you will play a vital role in enhancing client satisfaction and achieving team objectives by effectively managing incoming inquiries at the RBC Royal Trust Contact Centre. Your focus will be on nurturing client relationships by addressing immediate requests, uncovering...
-
Bilingual Trust Services Associate
1 month ago
Toronto, Ontario, Canada Royal Bank of Canada> Full timePosition OverviewWhat is the role about?As a Bilingual Estate and Trusts Service Associate, you will play a vital role in enhancing client satisfaction and contributing to team success by efficiently managing incoming inquiries at the RBC Royal Trust Contact Centre. Your focus will be on strengthening client relationships by addressing immediate needs,...
-
Bilingual Associate Learning Specialist
2 weeks ago
Toronto, Ontario, Canada The Institute for Performance and Learning Full timeJob DescriptionJob Title: Bilingual Associate Learning SpecialistJob Summary:The Institute for Performance and Learning is seeking a highly skilled Bilingual Associate Learning Specialist to join our team. As a key member of our Learning and Development team, you will be responsible for designing, developing, and implementing sales training programs for our...
-
Bilingual Associate Learning Specialist
2 weeks ago
Toronto, Ontario, Canada The Institute for Performance and Learning Full timeJob DescriptionJob Title: Bilingual Associate Learning SpecialistJob Summary:The Institute for Performance and Learning is seeking a highly skilled Bilingual Associate Learning Specialist to join our team. As a key member of our Learning and Development team, you will be responsible for designing, developing, and implementing sales training programs for our...
-
Bilingual Associate for Pension Benefits
1 month ago
Toronto, Ontario, Canada Ontario Teachers' Full timeBecome a part of our dynamic team as a Bilingual Pension Benefits Specialist Associate Are you looking to advance your career in a supportive environment? This position offers you the chance to collaborate with a diverse team committed to providing exceptional service to our members. As a Bilingual Pension Benefits Specialist Associate, your primary duties...
-
Bilingual Associate
2 weeks ago
Toronto, Ontario, Canada Mackenzie Investments Full timeAbout Mackenzie InvestmentsMackenzie Investments is a leading diversified wealth and asset management company with approximately $271 billion in total assets under management. We provide a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.About the RoleWe are seeking a...
-
Bilingual Associate
2 weeks ago
Toronto, Ontario, Canada Mackenzie Investments Full timeAbout Mackenzie InvestmentsMackenzie Investments is a leading diversified wealth and asset management company with approximately $271 billion in total assets under management. We provide a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals.About the RoleWe are seeking a...
-
BILINGUAL Quality Assurance Associate
4 weeks ago
Toronto, Ontario, Ontario, Canada Insight Global Full timeJD - BILINGUAL ROLE - BILINGUAL QUALITY ASSURANCE ASSOCIATEInsight Global is looking for a QA associate to join a leading scientific international testing company under their QA, Compliance and regulatory consulting division. The QA Associate will be responsible for providing documentation and technical support for designated clients under the supervision of...
-
Bilingual Customer Accounts Associate
1 week ago
Toronto, Ontario, Canada Toyota North America Full timeAbout Toyota Financial ServicesAt Toyota Financial Services, we're dedicated to providing exceptional customer experiences in a collaborative and innovative environment. As a key member of our team, you'll play a vital role in helping us achieve our goals.Job SummaryWe're seeking a highly skilled Bilingual Customer Accounts Associate to join our team. In...
-
Bilingual Customer Accounts Associate
1 week ago
Toronto, Ontario, Canada Toyota North America Full timeAbout Toyota Financial ServicesAt Toyota Financial Services, we're dedicated to providing exceptional customer experiences in a collaborative and innovative environment. As a key member of our team, you'll play a vital role in helping us achieve our goals.Job SummaryWe're seeking a highly skilled Bilingual Customer Accounts Associate to join our team. In...
-
Bilingual Collections Associate
2 weeks ago
Toronto, Ontario, Canada Hyundai Capital America Full timeAbout Hyundai Capital AmericaHyundai Capital America is a leading provider of automotive financing solutions, serving customers across North America. Our team is dedicated to delivering exceptional service and support to our customers, while maintaining a strong commitment to our values of simplicity, collaboration, and customer satisfaction.Job SummaryThe...
-
Bilingual Collections Associate
2 weeks ago
Toronto, Ontario, Canada Hyundai Capital America Full timeAbout Hyundai Capital AmericaHyundai Capital America is a leading provider of automotive financing solutions, serving customers across North America. Our team is dedicated to delivering exceptional service and support to our customers, while maintaining a strong commitment to our values of simplicity, collaboration, and customer satisfaction.Job SummaryThe...
-
Toronto, Ontario, Canada Ontario Teachers' Full timeAbout the RoleWe are seeking a highly skilled and bilingual individual to join our team as a Bilingual Pension Benefits Specialist Associate. In this role, you will have the opportunity to work with a diverse group of colleagues and contribute to delivering outstanding service to our members.Key ResponsibilitiesProvide exceptional customer service to...
-
Toronto, Ontario, Canada Ontario Teachers' Full timeAbout the RoleWe are seeking a highly skilled and bilingual individual to join our team as a Bilingual Pension Benefits Specialist Associate. In this role, you will have the opportunity to work with a diverse group of colleagues and contribute to delivering outstanding service to our members.Key ResponsibilitiesProvide exceptional customer service to...
-
Toronto, Ontario, Canada Mackenzie Investments Full timeAbout Mackenzie InvestmentsMackenzie Investments is a leading diversified wealth and asset management company in Canada, with approximately $271 billion in total assets under management. We provide a broad range of financial planning and investment management services to help Canadians meet their financial goals.About the RoleWe are seeking a highly...
-
Toronto, Ontario, Canada Mackenzie Investments Full timeAbout Mackenzie InvestmentsMackenzie Investments is a leading diversified wealth and asset management company in Canada, with approximately $271 billion in total assets under management. We provide a broad range of financial planning and investment management services to help Canadians meet their financial goals.About the RoleWe are seeking a highly...
Bilingual Retention Associate
5 months ago
Adecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry's top leaders, this role might be for you.
Location: Toronto, ON * Hybrid work model
Company: Hyundai Capital Canada
Salary: 45-53k per year
Job Summary:
The Associate, Loyalty & Retention Centre will be responsible for providing an exceptional customer service experience by efficiently making outbound phone calls to our existing lease and retail customers, handle emails, and address escalation cases for all Hyundai, Kia and Genesis brands. The associate will be responsible for meeting all assigned SLAs. In addition, the associate will support the Manager, Loyalty & Retention with various assigned tasks. The Associate will work the rotating shifts between the hours of 8: 30 am to 8 pm EST.
Duties and Responsibilities:
- Conduct daily outbound calls to lease customers and provide accurate and precise lease-end loyalty incentive information, discuss lease-end options, gather customer intent, and generate hot and soft leads to support dealer/OEM sales and HCCA retention
- Conduct outbound calls to lease or retail customers eligible for special sales campaigns and provide accurate and concise program information to support dealer/OEM sales and HCCA retention
- Update the servicing system with detailed and clear notes and update customer intent after each call
- Ensure all KPIs are achieved on a daily/monthly basis - daily outbound call targets, QA score, average handling time for calls, etc.
- Identify customers' questions, concerns, and complaints in a compassionate, prompt, and courteous manner and provide effective solutions
- Maintain a high level of professionalism and establish a positive rapport with every customer by providing exceptional customer service
- Impact the company's bottom line by problem solving and turning frustrated customers into brand ambassadors
- Manage time effectively to ensure prompt customer/dealer call backs and follow-ups
Requirements:
- Previous experience in customer facing role, or call center environment preferred
- Automotive finance experience a plus
- Experience in corporate work environment preferred
- Bi-Lingual French Canadian/English required.
- Ability to communicate clearly both verbally and written in both languages.
- Demonstrated ability to build positive productive relationships with a variety of internal and external stakeholders; along with the ability to gain cooperation and commitment from others.
- Self-starter who is team oriented and results driven.
- Capacity to work flexible work hours, which may include day, evening and weekend shifts
- Ability to work independently and proactively problem solve.
If you are a passionate individual with excellent communication skills and are seeking a challenging role in a dynamic and client-based environment, we encourage you to apply. We offer competitive compensation, outstanding benefits, and the opportunity to work alongside a dedicated team of professionals committed to customer satisfaction and company success.
To indicate your interest in this position, please apply online. A recruiter from Adecco will reach out to you shortly.
@@j
CAHY6683
#LI-CD1
