Compliance Support Advisor

4 weeks ago

Old Toronto, Canada Technical Standards & Safety Authority Full time

Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 450 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

  • We are passionate about public safety.
  • We are highly skilled, problem-solvers.
  • We are collaborators who are invested in the communities we work in.
  • We are more than employees; we are serving the greater good.
  • We are committed to life-long learning and development.
  • We operate with the highest integrity.

Position Summary:

Promote public safety and maintain effective customer relations with TSSA’s regulated industries by providing regulatory compliance assistance, Customer compliance reports, training, training manual development and technical feedback to regional inspectors (& regulated customers) in the delivery of public safety services. This position requires technical expertise in the BPV/OE sector.

Job Responsibilities:

  • Enhances public safety by providing technical and regulatory assistance and safety training to TSSA clients.

Achieves program results in support of corporate objectives by communicating the company’s vision and priorities; providing technical and regulatory leadership and direction; monitoring client compliance results against established operations and criteria

Ensures a positive image of the company and maintains effective relationships by providing timely information to customers; building credibility with key external and internal stakeholders; educating industry personnel and the public; building employee commitment; communicating TSSA’s corporate values; adhering to and promoting ethical business practices

Achieves objectives by forecasting functional requirements; participating in the preparation of an annual program; contacting customers, initiating corrective actions; analyzing and recommending information and trends. Develops customer compliance report and help customers to reach acceptable compliance level.

Ensures customer service excellence by upholding that established service levels and standards (key customer focus values) are consistently adhered to; leading commitment to quality service; monitoring service results; representing the company to customers. Develop customer support manual, guides, tools etc.

  • Ensures a healthy and safe work environment by executing the program’s occupational health and safety priorities; implementing risk control plans; leading team discussions, as required, to enhance individual and team effectiveness at working safely; demonstrating healthy and safe behavior and promoting others to do the same.
  • Use of technical knowledge, effective interpretation and application of Regulations and Codes and application of risk methodologies. Public safety decisions and resolutions to issues that may or may not fall under clear policies or standards. Thorough knowledge of the Technical Standards & Safety Act and other related regulations, standards and codes.
  • Work with owners, operators or other members of the public to resolve non-compliance and safety issues. Share information that helps regulated parties understand their safety priorities and compliance requirements.

Job Qualifications:

  • High School Diploma Required
  • 7 years of relevant regulatory or industry experience connected with compliance activities in BPV/OE field
  • Operating Engineers Certification or equivalent

Core Competencies (i.e. computer skills, technical knowledge):

  • Leadership (coaching, mentoring, development of others)
  • Relationship building and managing
  • Project/priority management
  • Business acumen (i.e. planning, financial management)
  • Knowledge of Technical Standards & Safety Act, Regulations, Codes and Standards for relevant sector areas

Inclusion and Equal Opportunity Employment:

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.

Please note that applicants who receive any conditional offer of employment fromTSSAwill be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment.TSSAwill consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under theHuman Rights Code.

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