Credit & Collections Specialist, Full Time Contract
2 weeks ago
What’s in it For You:
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
- Conduct payment collection of outstanding customer accounts via outbound phone calls, order review, intranet websites, various customer A/P portals, and email correspondence
- Respond to incoming calls and mail from aligned accounts
- Track misaligned payments and ensure reconciliation of credits on customer accounts
- Liase with different departments both with internal and external customers to support and resolve all credit issues and misalignment
- Provide regular updates through reporting, customer statement and invoicing
- Ensure banking and credit information of customers are accurately set up
- Utilize strong written and verbal communication skills to effectively communicate in a professional manner to maintain the business relationship while collecting on past due AR
- Research and resolve disputes and invoice issues in a timely manner
Minimum Qualifications:
- Post secondary education required
- 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
- No immigration sponsorship available
- Bachelor’s degree in a finance, accounting, business or a related field
- Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
- Credit/collections experience and/or customer service experience related to large corporate customers
- Experience in Microsoft Office (Word, Outlook and Access)
- Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
- Effective oral and written communication skills
- Must have demonstrated initiative and ability to work independently
- Self-motivated and both detail and process oriented
- Proven analytical and problem solving skills
- Strong critical thinking and decision making skills
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