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Bilingual Sales and Service Coordinator

3 months ago

Old Toronto, Canada Acosta Sales & Marketing Full time

Bilingual Sales & Service Coordinator, Whirlpool Corporation (Hybrid)

Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.

In this role you will be dedicated to supporting Whirlpool Corporation, the world’s leading kitchen and laundry appliance company. Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.

What are we looking for?

Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator on our Trade Partner Team Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.

We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team

RESPONSIBILITIES

  • Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
  • Manage and respond to email inquiries from consumers and trade partners within established timelines.
  • Confirming/changing orders/deliveries
  • De-escalate and work with the appropriate team to resolve order & delivery challenges.
  • Proactively manage orders to ensure order quality and order fulfillment.
  • Communicate processes and policies to internal & external parties as appropriate.
  • Adhere to established guidelines and follow Standard Operating Procedures (SOP)
  • Provide order and business process support to Sales and Supply Chain functions.
  • Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
  • Identify process improvement opportunities

QUALIFICATIONS

  • Proficient in English and French (written and verbal)
  • 1-2 years’ experience in a customer service role
  • Experienced in appliances and consumer electronics, considered a bonus
  • Post-Secondary Education, preferred
  • Superb communication skills, both written and verbal
  • This role is hybrid – successful candidates are required to work from Whirlpool Canada’s Corporate Office located in Mississauga, ON (in office Monday – Thursday / working from home on Friday)
  • Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
  • Must be comfortable completing a criminal background check

What can we offer in return?

  • We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.
  • Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package:
  • Paid training
  • Health and Dental benefits
  • Company matched retirement savings plan
  • Opportunities to grow within the company
  • Plus, surprise perks you'll love

We are considering applicants as they apply, please don’t delay in submitting your application.

Company: Acosta Services Canada Co

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