Bilingual Sales and Service Coordinator

1 week ago

Toronto, Ontario, Canada Acosta Full time
About the Role

We are seeking a highly motivated and detail-oriented Bilingual Sales and Service Coordinator to join our Trade Partner Team at Whirlpool Corporation. As a key member of our team, you will play a critical role in providing product knowledge and sales support directly to consumers, retail sales associates, and trade partners.

Responsibilities
  • Manage inbound and outbound calls from consumers and trade partners regarding order inquiries, changes, product availability, delivery escalations, etc.
  • Manage and respond to email inquiries from consumers and trade partners within established timelines.
  • Confirming/changing orders/deliveries
  • De-escalate and work with the appropriate team to resolve order & delivery challenges.
  • Proactively manage orders to ensure order quality and order fulfillment.
  • Communicate processes and policies to internal & external parties as appropriate.
  • Adhere to established guidelines and follow Standard Operating Procedures (SOP)
  • Provide order and business process support to Sales and Supply Chain functions.
  • Take various amounts of data from a variety of sources, distill the information, and then identify trends and relevant information.
  • Identify process improvement opportunities
Qualifications
  • Proficient in English and French (written and verbal)
  • 1-2 years' experience in a customer service role
  • Experienced in appliances and consumer electronics, considered a bonus
  • Post-Secondary Education, preferred
  • Superb communication skills, both written and verbal
  • This role is hybrid – successful candidates are required to work from Whirlpool Canada's Corporate Office located in Mississauga, ON (in office Monday – Thursday / working from home on Friday)
  • Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information.
  • Must be comfortable completing a criminal background check
About Us

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

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