IT HelpDesk Supervisor

7 days ago

Toronto, ON, Canada University of Toronto Full-time $95,000 - $122,000/year

The University of Toronto's Rotman School of Management IT Services is seeking an experienced HelpDesk Supervisor to lead the day-to-day operations of the HelpDesk team at the St. George campus.

You will analyze ServiceNow data, improve workflows, and coordinate with internal and external partners to ensure high-quality, timely support for students, faculty, and staff. Responsibilities include staff scheduling, issue resolution, and guiding the team on security and deployment standards while