IT HelpDesk Supervisor
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The University of Toronto's Rotman School of Management IT Services is seeking an experienced HelpDesk Supervisor to lead the day-to-day operations of the HelpDesk team at the St. George campus.
You will analyze ServiceNow data, improve workflows, and coordinate with internal and external partners to ensure high-quality, timely support for students, faculty, and staff. Responsibilities include staff scheduling, issue resolution, and guiding the team on security and deployment standards while