IT Helpdesk Supervisor: ServiceNow

2 days ago

Toronto, Ontario, Canada University of Toronto Full-time

University of Toronto's Rotman School of Management is seeking a HelpDesk Supervisor to lead the IT HelpDesk team, ensuring high-quality service for students, faculty, and staff. The role emphasizes customer service and timely issue resolution.

You will analyze ServiceNow data, guide staff, and coordinate with internal/external partners to improve service delivery while maintaining security practices and asset management processes.