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Application Production Support
3 months ago
Duration: 12 months contract
Job Description:
The team is part of a global support group to manage daily risk production for credit bureaus, rates, and FX exchanges; Including early-of-day risk, actual commercial risk, and PnL explains. There are over 1,000 users of the system.
The support team is in constant communication with developers, traders, intermediary teams, and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience, and confidence is required.
The role can be very rewarding, but it will require a high level of commitment to get started quickly.
The team works closely with its global counterparts, providing support 24/7 [including on-call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends, and public holidays). The business line is state-of-the-art and highly dynamic, and we operate in an environment that is responsive to their changing needs.
Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.
Responsibilities:
· Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
· Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by the Client.
· Provide technical and functional support to business users, mainly in North America, but also worldwide.
· Identify, resolve, and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams, and internal and external support teams.
· Diagnose and resolve data processing problems.
· Support technical and business analysts in defining application production problems.
· Participated in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
· Participate in disaster recovery trials (evening and weekend work)
· Support changes in production environments (evening and weekend work)
· Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
· Analyze and improve existing procedures and tasks.
· Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications.
· Analyze and suggest improvements to our current production monitoring and warning process.
· Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
Experience:
· Technical and functional support experience in an environment in contact with clients
· 5 years of practice in a production environment, preferably in the financial field
· Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary.
• This role has both functional and technical aspects to this role.
• They need previous experience in trade flows. They are part of the deal capture team and take care of the trade booking system.
• Financial experience is a must, especially trading environment.
• In technical, they need to understand of Operating system and must have a strong SQL system.
• Knowledge of trading downstream and upstream functions is essential.
· They will be working closely with the technical team in London and must have a strong functional side.
· At least 5 years of experience. Knowledge of Unix and Linux
· Ability to work in teams and take initiative.
Education:
· BA/BS degree, and/or equivalent work experience
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Sapna
Email: sapna.s@ustechsolutionsinc.com
Internal Id: 24-11646
