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Senior Account Manager

3 months ago

Richmond, Canada Westland Insurance Group Ltd. Full time

We’re searching for a Senior Account Manager. Are you searching for new possibilities?


Westland Insurance Group Ltd has an exciting opportunity for a Senior Account Manager at our Richmond, BC office. This is an exciting opportunity to work for our newly acquired Dupuis Langen team. The Dupuis Langen Group is a leading, long-established B.C. Employee Benefits Consulting firm achieving ongoing growth and expansion. This role would be hybrid or remote depending on the candidate's location. Are you looking for growth in your career, developing and mentoring staff? If so, we want to hear from you. We are looking for a career-minded individual who is focused on expanding their management experience in a rapidly growing organization.


Discover what’s possible, with Westland/Dupuis Langen


The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.


As a Senior Account Manager, you will be responsible for delivering high-level customer satisfaction of group accounts assigned to your care.


Interested in learning more?


Why you'll love Westland/Dupuis Langen:

  • An open, flexible and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients


Why we’ll love You:

  • You are an experienced Employee Benefits Professional with a drive to grow and keep learning in the Health Benefits Industry
  • Sincere and personable, your strong verbal and written communication skills help you explain complex information in a simple manner
  • Building authentic relationships comes naturally to you
  • You're a master time manager, who can multi-task with the best of them, plus you demonstrate confidentiality and discretion
  • Ready to pivot – you adapt when priorities change throughout the day based on client needs
  • Minimum of 4 years of experience in the health benefits industry as an account manager
  • Proficiency in Microsoft Office with strong Excel skills
  • BONUS GBA or CEBS designation will be considered an asset


Once here, you'll:

  • Be a contributing member of our inclusive culture, alongside a vibrant national team of people with a wide variety of backgrounds
  • Support Group Benefit Consultants in effectively managing, servicing, and retaining an assigned block of group client accounts from the initial contract phase to the post-sale service and renewal phase of the client relationship
  • Identify exposure to loss and recommend appropriate coverage
  • Cultivate client relationships by providing consistently exceptional client experience from sales to service
  • Have an inexhaustible curiosity to stay at the forefront of the insurance industry
  • Leverage software and applications to manage and convert leads
  • Work closely with our industry partners to deliver the best insurance solutions for our clients
  • Always uphold a client-first focus through the claims process
  • Market surveys on new and existing groups
  • Mentor and train coordinators


Want to get to know each other better? Send your resume our way.


You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca