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Senior Account Manager

2 months ago

Richmond, British Columbia, Canada Westland Insurance Group Ltd. Full time
Unlock Your Potential as a Senior Account Manager

We're seeking a seasoned Senior Account Manager to join our team at Westland Insurance Group Ltd. in Richmond, BC. As a key member of our team, you'll have the opportunity to work with our newly acquired Dupuis Langen team and contribute to the growth and expansion of our Employee Benefits Consulting firm.

This is a hybrid or remote role, depending on your location, offering flexibility and work-life balance. If you're a career-minded individual looking to develop and mentor staff, we want to hear from you.

Key Responsibilities:

  • Deliver exceptional customer satisfaction for group accounts assigned to your care
  • Support Group Benefit Consultants in managing, servicing, and retaining client relationships
  • Identify exposure to loss and recommend appropriate coverage
  • Cultivate client relationships through exceptional service and communication
  • Stay up-to-date with industry trends and developments
  • Work closely with industry partners to deliver tailored insurance solutions
  • Uphold a client-first focus throughout the claims process
  • Mentor and train coordinators to ensure seamless service delivery

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for growth and professional development
  • Autonomy to drive your own success
  • A total rewards program that supports your financial, physical, and mental well-being
  • Flexible paid Values Days and Volunteer Days

Requirements:

  • Minimum 4 years of experience in the health benefits industry as an account manager
  • Strong verbal and written communication skills
  • Ability to build authentic relationships and manage multiple priorities
  • Proficiency in Microsoft Office, with strong Excel skills
  • Bonus GBA or CEBS designation considered an asset

Why Westland?

We're more than just a great place to work – we're a collective of vibrant, purpose-driven individuals who strive to make a positive impact. Our inclusive culture values diversity and promotes equity, creating a safe and welcoming space for everyone. Join us in our mission to take care of communities, clients, and each other with equal commitment.