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Human Resources Advisor

2 months ago

Vancouver, Canada The Portfolio Group Full time

Position: Human Resources Advisor

Type: Full-Time Permanent

Location: On-site x5 days a week near Burrard Station

Salary:$80,000+

The HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters.

Responsibilities:

  • To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
  • To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
  • To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
  • To actively own cases to resolution, building rapport and working relationships with clients on each interaction
  • To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
  • To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
  • To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
  • To log all advice accurately onto Salesforce and other systems
  • To follow internal protocols for managing and escalating cases where applicable

Qualifications:

  • CHRP/CPHR designation is mandatory
  • 5+ years of experience in an advising role
  • Ability to work under pressure in a fast-moving, performance-driven environment
  • Excellent communication skills
  • Ability to juggle multiple tasks, prioritizing your workload accordingly
  • Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre
  • The ability to motivate yourself and those around you
  • An organized self-starter with an enthusiasm for exceptional service delivery


Benefits:

  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location
  • Vacation Days increase after 2 and 5 years’ service


If this sounds like you, please email your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.