Remote Bilingual Credit Counsellor
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What This Role Involves:
CCS is seeking a bilingual Credit Counsellor (fluent in both English and French). As a Credit Counsellor, you are passionate about supporting clients as they navigate financial challenges. You provide compassionate guidance to help them find solutions for managing debt, overcoming barriers, and achieving their financial goals.
In this role, you will:
- Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
- Provide personalized options and strategies to help them effectively manage and resolve their debts.
- In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
- Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.
As part of our commitment to delivering a consistent, high-quality counselling experience, successful candidates will receive comprehensive training and are required to complete the Accredited Financial Counsellor Canada (AFCC) certification within two years of their start date.
What We Offer:
The starting salary range for this role is $55,313 - $63,362, which may vary based on geographic location. Consideration will be given to previous education and experience that exceeds the requirements of the role.
In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.
We are proud to qualify as a Great Place to Work Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions It’s important to us that every member of our team feels safe, supported, and respected at work.
We are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too
In addition to a great workplace culture, our employee experience and compensation package includes:
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.
- A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.
- A long-term savings program with employer matching (up to 5% in the first 5 years of
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