VP Scheduling – Service Delivery

3 weeks ago

Toronto, Canada LHH Knightsbridge Full time

IMMEDIATE INTERIM OPPORTUNITY

VP Scheduling – Service Delivery

Reports To: CEO

Duration: 3 - 6 Months

Location: Toronto, Ontario

Hybrid working


Our client, a Canadian regulator, is seeking an experienced executive to add critical capability and capacity to support the roll out of a new workforce scheduling tool. This tool is key in driving change to their operating model to create a more efficient and effective scheduling strategy, improving the customer and employee experience. Our client has implemented the technology and now needs to bring in a professional with experience of scheduling to provide key insights, review the current state and suggest future state options, bring alignment amongst the stakeholder group, create the implementation plan, and begin the process of rolling this out across the organization.


Key Accountabilities:

  • Provide key insights and strategies to drive a more efficient, customer focused model for technician visits.
  • Review the current tool and ensure the organization is unlocking its full capability.
  • Engage with key stakeholders across the organization to gain their insights and ensure the new operating model and processes meet the needs of customers and employees.
  • Create the roadmap for the rollout of the new technology.
  • Build the milestones and deliverables for the project and ensure these are communicated effectively across the organization.
  • Drive the communication and engagement plan for customers and employees.
  • Create the training plan for employees alongside a schedule for rolling this out.
  • Work with focus groups to create change champions to help drive adoption and engagement throughout the rollout.
  • Preparation and update of high-level project schedules, showing project phases, major milestones, and major deliverables.
  • Ensuring that programs and plans are in place to enable effective delivery of the work.
  • Positively influenced service levels, operation expenditures and shrinkage through implementation of new scheduling options and processes.
  • Utilized scheduling satisfaction survey results to drive creating and development of scheduling improvement initiatives to improve team member engagement.
  • Responsible for developing workforce scheduling strategy with focus on client requirements.
  • Collaborate with leadership to organize, plan, and meet the operational and strategic goals of the business as they relate to workforce planning.
  • Collaborated with cross functional teams to recommend effective strategies that provide efficient and continuous updates for workforce optimization.
  • Liaise with Project Directors to achieve the project milestones goals.
  • Create key Dynamics Reports for multiple stages and levels, ad hoc analysis reports.
  • Analyze the trendlines of portfolio, programs, and projects, identify threats & initiate flag triggers.


Competencies and Requirements:

  • Bachelor's degree or higher in a relevant field.
  • At least 10 years of experience in a senior operational management role.
  • Deep experience in implementing new technology solutions for scheduling.
  • Excellent leadership, communication, and interpersonal skills.
  • Developed and implemented strategies to provide solutions to meet client requirements through logical reasoning, creative thinking, and qualitative and quantitative analysis to develop insightful and pragmatic recommendations and solutions.
  • Distilled complex problems and ideas into easily digestible format through effective communication.
  • Developed and produced optimal scheduling scenarios that meet service level requirements within efficient parameters.
  • Having worked in a regulated industry is ideal.
  • A proven track record of implementing successful operational strategies.



PLEASE SEND YOUR CV (AS A WORD DOC) TO: Interim.Applications@LHHknightsbridge.com (Subject: Job Title)


LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.


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Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process. If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.


We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.


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