Director of Restaurant Operations

4 weeks ago


Bedford, Canada Saffron Hill Hospitality Group Full time

Our restaurants are built around a simple philosophy: great food starts with great ingredients. From casual eateries to elevated dining experiences, our chefs bring creativity and expertise to every plate.The Director of Restaurant Operations is a dynamic and strategic leader who oversees the operations of multiple service venues of varying complexity. This role is responsible for managing all aspects of the customer dining experience including liaising with both the front and back of house management. You will lead business operations focused on business administration, business systems, culinary operations, and human resources, including supporting operations with product cost analysis, product pricing, and day-to-day restaurant operation processes.ResponsibilitiesOperational Leadership:Oversee daily operations of all restaurant locations, ensuring consistency in service, food quality, cleanliness, and brand standards.Team Management:Recruit, train, mentor, and lead Restaurant Managers and their teams. Promote a culture of accountability, excellence, and continuous improvement.Performance & Financial Management:Monitor KPIs and P&L statements, implement cost-control measures, and develop strategies to improve profitability, efficiency, and customer satisfaction.Guest Experience:Champion a guest-first philosophy by ensuring high standards of customer service and proactively responding to feedback and complaints.Strategic Planning:Partner with executive leadership to develop and execute long-term strategies for expansion, innovation, and brand growth.Compliance & Safety:Ensure all locations comply with health, safety, and labor regulations, and company policies.Marketing & Community Engagement:Collaborate with the marketing team to execute promotions, events, and initiatives that build brand awareness and customer loyalty.Vendor & Inventory Oversight:Oversee vendor relationships, supply chain logistics, and inventory management practices to ensure efficiency and cost-effectiveness.QualificationsRequired Experience:Minimum, 10+ years of restaurant industry experienceMinimum, 5+ years in a management positionExperience with operating multiple venuesFinancial understanding of labour costing and cost controlsExperience in managing teams and with Human Resource best practicesExperience considered an asset:Experience in understanding financial reportingExperience with POS implementation in a new environmentExperience in a faced-paced growing organizationExperience working with startup restaurantsFlexible language requirement:French not requiredSchedule:Monday to SundayEducation:Bachelor's Degree in Business or Hospitality (considered an asset)WSET or CAPS qualification (considered an asset)What we offer:Competitive salaryPerformance based bonus structureRRSP matchPaid time offOn-site parkingCasual dressCompany eventsExtended health careDental careDisability insuranceEmployee assistance programVision careIf you are ready to take the next step in your career and lead restaurant operations at Saffron Hill Hospitality Group, we invite you to apply today Join us in shaping exceptional dining experiences.Job Types: Full-time, PermanentBenefits:Dental careEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offRRSP matchExperience:Hospitality: 10 years (preferred)Management: 5 years (required)



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