Customer Account Specialist

2 months ago


DollardDes Ormeaux, Canada Brunel Full time

Customer Account Specialist

Hybrid - Dollard-des-Ormeaux, QC


Introduction

We are hiring a Client Account Specialist for our client, a leading company in global food supply chain integrity management, in Dollard-des-Ormeaux, Quebec. This position follows a hybrid work structure, requiring the successful candidate to be in office at least 3 days a week.


Responsibilities

  • Act as the liaison between Sales, suppliers, and customers.
  • Manage order entry, send SOs and POs, create new item master data, and issue credit/debit notes.
  • Maintain internal records.
  • Oversee sales processes from order to delivery.
  • Monitor shipments and customer performance, addressing supply chain issues.
  • Coordinate with internal departments and suppliers for on-time deliveries.
  • Handle customer inquiries, concerns, and complaints.
  • Maintain strong customer relationships to promote loyalty.


Requirements

  • Fluent in English and French.
  • Bachelor’s degree in a related field.
  • 1-2 years of customer service experience (non-call center).
  • Experience managing an ongoing list of customers/clients.
  • Experience handling purchase orders/inventory.
  • Intermediate proficiency in Excel, Outlook, and Word.
  • Strong communication skills.
  • Team player in a collaborative environment.
  • Experience or general interest in the food and beverage industry is highly preferred.


What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.


About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services



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