Manager, Product Operations

2 weeks ago

Markham, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.


We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.


Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.


Summary:

The Manager, Product Operations will be leading enterprise level projects and managing crucial operations functions impacting 1m+ active customers. You will develop in-depth knowledge on operational processes, technical details on new and existing water heater and HVAC products. You will contribute unique insights, leadership skills and subject matter expertise towards the completion of key projects and efficient operations of key processes. Your ability to build consensus and develop relationships with internal and external stakeholders will be crucial towards the success of this position.


You will oversee daily operation of our product portfolio, developing and enforcing policies on introducing new products and phasing out of old products. Your strong understanding of the business environment and product portfolio will be critical to your success, as you navigate competing priorities from our sales, technical and field management teams.

You will also be working closely with the Product Management team, providing crucial support in launching seasonal sales campaigns, customer acquisition & retention offers. This will draw upon your management experience, your newly acquired product knowledge, and will require you to develop detailed process documentation and training material.


This is a great opportunity for a highly motivated, experienced product and operations professional looking to join a growing organization and participate in the transformation of Enercare in pursuit of greener and more environmentally sustainable future.


Key Responsibilities

  • Lead enterprise-wide projects, serving as decision maker, contributor and subject matter expert
  • Accountable for the effective and efficient management of all products and processes of the Product Operations team
  • Partner with Product Management to develop and implement processes for existing products and offer launch
  • Subject matter expert on all product policies and ongoing management of product portfolios
  • Support and collaborate with internal teams to update / develop documentation for processes
  • Design and document standardized best practices on launching new products and managing daily operational activities


Desired Qualifications:

  • Experience in water heater and HVAC industry a strong asset
  • Minimum 5 years of experience in a Product and/or Operations Management role
  • Extensive experience in managing and motivating a high performing team, focusing on efficiency and effectiveness
  • Exceptional project management skills and ability to lead projects independently to completion and provide updates to stakeholders
  • Outstanding communication and interpersonal skill and can work with various internal teams and external vendors
  • Strong organization skills, with an ability to handle multiple tasks concurrently
  • Ability to work in a fast-paced environment and take on new challenges
  • A strong desire to learn new skills, acquire new experience and to grow their career
  • Intermediate to advanced knowledge of Excel
  • Experience in managing and editing large dataset


Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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