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Technical Support Specialist

1 month ago

Markham, Canada Epson Canada Full time

EPSON Canada is dedicated to providing its customers with digital image innovation. Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, cameras, home entertainment and electronic devices. Epson products are known throughout the world for their superior quality, functionality, compactness and energy efficiency.


Are you a skilled technical support professional with a passion for business inkjet technology? Do you thrive in problem-solving, working with customers, and collaborating with global teams? Epson Canada Ltd. is looking for a Technical Support Specialist to provide in-market technical expertise for our Business Inkjet line of printers, support strategic sales opportunities, and drive service improvements.


What You’ll Do:


  • Product Management & Technical Sales Support (TSS):
  • Address large customer issues and integrations, including onsite visits when needed.
  • Act as an escalation point for technical inquiries, working closely with Seiko Epson Corporation (SEC).
  • Support proof-of-concept opportunities and customize firmware for strategic sales initiatives.
  • Assist partners with third-party solution integration and development (Epson Open Platform SDK knowledge preferred).
  • Provide hands-on pre-launch technical sales training on hardware and software.
  • Communicate product updates, enhancements, and quality issues to internal teams.
  • Report technical documentation errors and recommend improvements.
  • Share customer insights with SEC’s Design and Planning team to enhance product development.


Service Support:


  • Offer technical guidance for repair depot and B-stock rework.
  • Manage escalations and work with SEC to resolve repeat or quality issues.
  • Provide pre-launch hardware and software training for Contact Center staff.
  • Improve service communication and practices to enhance the customer experience.


What You Bring:


  • Strong technical expertise in business inkjet technology.
  • Experience in troubleshooting, firmware customization, and third-party solution integration.
  • Excellent communication skills and the ability to work across multiple teams.
  • Willingness to travel as needed for customer support and training.


Benefits:

  • Competitive salary and benefits package
  • Opportunity to work on cutting-edge technology projects
  • Dynamic and collaborative work environment
  • Career growth and development opportunities


Join us and play a key role in delivering top-tier technical support and innovation in the business inkjet industry Apply now to be part of Epson’s cutting-edge team.


We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Epson Canada Limited is committed to providing accommodations for people with disabilities in our recruitment process. If you require accommodation, please make your accommodation needs known in advance and we will work with you to meet your needs.