Manager, Facilities

About Us:Cassels Brock & Blackwell LLP is a leading national law firm focused on serving the transaction, advocacy and advisory needs of Canada’s most dynamic business sectors. We have one of the largest business law practices in the country, serving multinational, national and mid-market clients from our offices in Toronto, Vancouver and Calgary.Our Culture:At Cassels, our mission is to attract, retain and promote individuals of exceptional ability and talent from as broad a range of backgrounds as possible. We offer meaningful career opportunities, invest in professional growth, and foster an inclusive environment. Our Firm’s success is built on the unique skills, perspectives, experiences and values of each individual. We encourage a corporate culture that respects and celebrates the dignity, value and diversity of all.Role Overview:Our Calgary office is currently seeking a Manager, Facilities & Business Services in our Facilities & Business Services department reporting to our Chief Administrative Officer. The Manager, Facilities & Business Services is responsible for leading the delivery of a premium client experience across all client-facing spaces. This role oversees day to day facilities operations, hospitality operations, meeting room services, and concierge-level support to ensure an exceptional environment for clients, guests and our people. The manager will set service standards, manage vendor relationships, and lead a team to deliver flawless execution aligned with the firm’s brand and values.The successful candidate will be responsible for:Strategic LeadershipDeveloping and implementing hospitality standards for client-facing areas, ensuring consistency and excellence.Partnering with Calgary and National senior leadership to align hospitality initiatives with firm objectives and client expectations.Monitoring industry trends and introduce innovative practices to elevate client experience.Operational OversightManaging day-to-day operations of the client floor, including reception, meeting rooms, and event spaces.Overseeing catering programs, AV readiness, and concierge services for client meetings and events.Ensuring compliance with health, safety, and security protocols.Team ManagementRecruiting, training, and mentoring facilities hospitality staff to deliver high-touch service.Setting performance goals and conducting regular evaluations.Fostering a culture of professionalism, discretion, and client-first mindset.Vendor & Budget ManagementNegotiating contracts with facilities, catering, AV, and hospitality vendors.Managing budgets for Facilities and client floor operations, ensuring cost efficiency without compromising quality.Approving invoices and monitor spending against forecasts.Overseeing the inventory management of supplies to ensure efficient ordering processes and service levels are maintained.Establishing and maintaining relationships with key vendors and contractors to ensure high quality service.Negotiating terms of contract and overseeing work performed by vendors to ensure they adhere to the terms and service level agreements.Liaising with Property Management/Landlord on all building related matters and maintain good relations.Engaging and consulting external subject matter experts on project and non-standard work activity or services.Facilities & Business Services OversightManaging day-to-day facilities operations on the client floor, including maintenance, cleaning, and security coordination.Overseeing the meeting rooms readiness, AV systems, and ergonomic standards.Ensuring compliance with health, safety, and environmental protocols.Coordinating with building management and internal teams for repairs, upgrades, and space planning.Developing and standardizing processes for all operations and business services areas.Identifying, evaluating, and implementing efficiencies and improvements to existing and new processes and procedures and ensure team members are trained.Collaborating with national team to share best practices.Actively participate in projects as set out by CAO nationally.Ensuring premises are always maintained and in good repair.Conducting regular inspections of the premises, overseeing minor repairs and following up with the premises team, building management and outside suppliers to correct deficiencies in a timely manner in accordance with safety and Firm standards.Monitoring and managing any issues with building management, including but not limited to security, HVAC, electrical, and plumbing issues.Overseeing all internal office moves, developing moving plans to ensure orderly execution and ensure resources are allocated (labour, materials) to complete the moves. Overseeing any work performed by outsourced movers.Ensuring inventory records of all furniture, equipment, and assets, including purchase dates, price, service repairs and product specifications are current and accurate. Identify and provide recommendations for disposition, repair, and purchase.Managing and ensuring vendors adhere to service level agreements.Health and SafetyEnsuring premises and equipment meets the required health & safety requirements and ensure monthly inspection and audit of premises is conducted.Ensuring individuals within the facilities team have appropriate ergonomic training to provide in-house assessments.Participating as an active member of the Firm’s Health and Safety Committee.Managing the life safety program, evaluate, and develop safety procedures and policies.Overseeing the annual building fire drill, train, and inform the Emergency Response Team and recruit volunteer members if needed.The successful candidate must have the following education, experience and/or demonstrated skills:Exceptional Client Service experience and skillLaw Firm Experience is a mustPost-secondary education in Facilities/hospitality Management or equivalent work experience10 to 15 years of client service and related management experienceLeadership skills to inspire teams and colleagues.Proficiency in Microsoft Office, with advanced Word, Excel, and Outlook skills.Exceptional verbal and written communication skills with the ability to communicate with all levels of the organization, including third parties.Solid experience with establishing and monitoring budgets, expenditures, and forecasting.Strong analytical skills with the ability to provide and implement recommendations.Solid project management skills and ability to work with minimal supervision.Certified in First Aid and Health and Safety.Employment Type: Permanent, Full-TimeWhat we offer:Competitive compensation + Extended Health & Dental Care.RRSP Matching Program.Education/tuition allowance.Fitness Reimbursement Program.Diversity and Inclusion Centric Culture.A Culture of Wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training and support on an ongoing basis.A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.A business casual dress code (client/day specific).Employee referral bonus.Cassels is an equal opportunity employer with a strong commitment to diversity, inclusion, equity and an accessible environment. It is our priority to remove barriers to provide equal access to employment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request. Please contact our recruiter for any questions, accommodations or specific requests.We wish to thank all applicants for their interest, however, only candidates selected for interviews will be contacted. We regret that we are unable to respond to individual inquiries about application status, unless required for accommodation purposes.