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L2 Tech Support Specialist

3 months ago

Toronto, Canada Revature Full time

About the Role


The L2 Tech Support Specialist Support provides tier 2 support for our deployed applications. You will play a key role in troubleshooting and ensuring smooth production operations in a fast-paced environment. The ideal candidate has strong technical and problem-solving skills, advanced debugging abilities, and a willingness to collaborate across teams through the entire incident lifecycle. This role requires readiness to work in a rotating shift environment.


About Revature

Revature is one of the largest and fastest-growing employers of emerging technology talent in North America, partnering with Fortune 500 companies, the biggest System Integrators, and Government Contractors to identify motivated individuals ready to accelerate their career as a tech professional.



Responsibilities include:

  • Tier 2 Application Support: Provide technical solutions and escalate tasks outside the scope to appropriate teams
  • Troubleshooting: Analyze log files and resolve issues independently using advanced debugging capabilities
  • Incident Management: Manage the ticket lifecycle (incidents and requests) from initiation to resolution, ensuring consistent communication and follow-up
  • Proactive Problem-Solving
  • Holistic Application Knowledge: Thorough understanding of the application, including upstream and downstream dependencies, database schemas, and key processes
  • Collaboration: Work closely with development, QA, and other teams to resolve issues
  • Technical Communication: Exhibit excellent verbal and written communication skills, providing clear and concise documentation of incidents and resolutions
  • Shift Work: Willingness to work in a rotating shift environment


What We’re Looking For:

  • Bachelor’s degree or higher
  • Legally authorized to work in Canada without the need for current or future sponsorship
  • No prior work experience required
  • Hands-on experience with Unix for tasks such as log management, automation, and search functionality
  • Experience configuring and optimizing batch processing workflows using scheduling tools like AutoSys
  • Proficiency in utilizing ServiceNow for ITIL processes such as incident, problem, and release management
  • Ability to troubleshoot XML configuration files, data interchange, web services, and integration issues
  • Understanding of capital markets, trading processes, financial instruments, and market regulations to effectively support applications
  • Understanding of the full debugging lifecycle, including diagnosing, resolving, and documenting issues.
  • Competency in using Python for debugging purposes.
  • Preferred qualifications:
  • Basic understanding of networking fundamentals with exposure to both Windows and UNIX-based operating systems
  • Prior exposure to Python (especially for debugging) and SQL (especially for troubleshooting scripts and queries)



Equal Opportunity Employer

Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.


We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.