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Principal Consultant

4 months ago

Montreal, Canada Genpact Full time

Job Description:

The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.



Responsibilities

  • The main responsibilities include configuration, implementation and support of IBM MQ.
  • Understand business requirements and design solutions accordingly.
  • Ensure quality standards in release.
  • Take care of incidents, escalate to Client or third parties as necessary.
  • Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
  • Work with the right teams within Genpact, Client or third parties for the implementation of change.
  • Follow the required policies and procedures for the incident, problem and change management.
  • Ensure service performance expectations are met with service levels and quality.
  • any service-related issues and risks to Genpact Track lead and/or client.
  • about the MQ Architecture.
  • with Windows, Linux Operating system.
  • experience with MQ installation, configuration, and Disaster Recovery (DR) procedures.
  • worked on multiple MQ Fix packs/Patching.
  • worked on a MQ Migration.
  • understands the following MQ topics,
  • Installation and Configuration.
  • Point to Point Setup.
  • Server and Client Architecture.
  • Secured Socket Layer (SSL) Certificate implementation.
  • on experience on MQ migration and Upgrade.
  • of Replicated Data Queue Manager (RDQM) MQ High availability.
  • a Case/Problem Management Report (PMR) with IBM.
  • worked with MQ support on Level 3 issues.
  • have good trouble shooting and analytical skills.
  • communication skills (verbal and written).
  • energy, results driven person with strong interpersonal skills.
  • to work under minimal supervision.



Qualifications we seek in you

Minimum Qualifications

  • or postgraduate in Technology with Computers or Information Technology (IT) stream.


Preferred Qualifications/ Skills

  • Markets Domain knowledge is preferred.
  • of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
  • about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
  • understanding of IT infrastructure and troubleshooting.
  • and system expertise in relevant IT workstreams.
  • analytical and problem-solving skills.
  • to work autonomously.
  • troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
  • to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
  • with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
  • problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
  • improves support processes, documentation, and training materials to enhance support capabilities.
  • involvement in design, architecture implementation and postmortems.
  • communication skills (written and verbal).
  • advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on , X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.