Front Desk Manager

1 week ago


VaudreuilDorion, Canada Groupe Robin Full time

Front Desk Manager – Holiday Inn Express & Suites, Vaudreuil-Dorion (QC)

Permanent full-time position: 40 hours per week

Must be available days, evenings, nights, and weekends as needed.

Requirements:

  • 2 to 4 years of experience in a similar role
  • Knowledge of the OPERA software (an asset)
  • Fluent in both French and English
  • Holds a diploma in hospitality management

Strong roots to innovate and grow

We are a family-owned business in Quebec for over 50 years, developing large-scale projects as a real estate developer, builder, and manager. Building our properties—and beyond that, our vibrant living environments—and then maintaining and operating them is our modus operandi: hotel industry, retirement homes, commercial and residential rentals.

As a member of the IHG family:

  • Enjoy continuous learning and career development opportunities.
  • Benefit from employee rates at over 6,300 hotels worldwide.
  • Earn points and redeem them for free nights or access the exclusive IHG employee catalog.

Some benefits of joining Groupe Robin…

  • Modular group insurance plan to care for you and your family
  • Employee assistance program
  • Telemedicine: 24/7 virtual access to a doctor and other healthcare specialists
  • Physical activity reimbursement program
  • Group RRSP with employer contributions
  • Employee referral program with bonuses from $500 to $750
  • New resident referral program for our retirement homes: $750
  • Service recognition program
  • Discounts with Groupe Robin’s partner merchants
  • Mobile days off to help balance work and personal life
  • Unlimited coffee
  • Opportunities for growth across all sectors of Groupe Robin
  • Preferential rates for stays at all IHG (InterContinental Hotels Group) properties
  • Annual recognition week and company events
  • Continuous training program


Being a Front Desk Manager at the Holiday Inn Express & Suites means:

  • Enforcing hotel policies and procedures in accordance with IHG guidelines
  • Planning, organizing, directing, controlling, and evaluating daily operations, ensuring service standards are met
  • Assisting and supporting the General Manager in developing strategies to meet IHG’s objectives and performance indicators
  • Participating in the hiring process, training new employees, work allocation, performance evaluations, and conflict management
  • Engaging and motivating the team in daily activities by fostering a positive work environment and good working relationships
  • Coordinating hotel maintenance and preventive maintenance in the absence of the General Manager
  • Participating in various committees such as the Continuous Improvement Committee and Health & Safety Committee
  • Managing room blocks and accounting for all deposits
  • Preparing and managing work schedules and administrative tasks in the Emprez software

Do you see yourself innovating and growing with us?


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