Technical Field Services Manager – HVAC Sector

Technical Field Services Manager – HVAC Sector Greater Vancouver Region, British ColumbiaOur client is a fast-growing wholesale distributor from the heating, ventilation, and air conditioning space, servicing both the Residential and Commercial Contractor market. Through their OEM supplier partnerships, a need has grown to add a highly motivated Technical Field Services Manager (HVAC) to partner directly with these OEM vendor partners, so they can become experts in the products/parts/equipment they sell. The primary function of the position is to provide technical support, and training, to their contractor clients and their employees alike; while also supporting the sales process as a technical product expert to aid in closing challenging projects.The successful candidate will be able to utilize exceptional communication & presentation skills to deliver training and product information to end users, contractors/technicians, and to internal employee stakeholders at all levels within their branch infrastructure. This key role will become an essential bridge between our clients’ vendor/supplier partners, their sales and branch customer service team members, and of course to the customers (HVAC Contractors/Owners) they support and sell to. This opportunity is designed, and perfect, for proven HVAC Technicians, or HVAC Service Managers, that are motivated to move away from the tools, but still allows them to utilize their education, training and experience fittingly into a more customer-facing technical role.Additional Responsibilities include:Work with key internal and external stakeholders to develop training sessions to educate them on equipment and their capabilities (as well, how to position products to the market)Establish strong relationships with customers and vendorsDevelop training, tests, and assignments for your coworkers on the product platformsWork with existing onboarding material and recommend alterations where information is lacking and help collaborate on updatesAssist with the administration of warranty support for relevant HVAC product linesAssist customers by phone, via email, and onsite with troubleshooting issues, product inquiries and technical service-related questionsParticipate in professional organizations, conferences, networking events, and tradeshowsSupport the roll-out of new product lines as they developProvide specs, installation, and operations materials to customers and help support engineering teamJoin sales calls with Outside Sales Representatives to support technical inquiries and provide product specific insights/recommendations to help overcome roadblocksTravel as needed to support clients and branch teams across Western Canada (10-20%)Qualifications 5+ years of direct ‘hands-on’ technical experience within the HVAC sector is essential as a ticketed HVAC TechnicianMust possess HVAC-related troubleshooting skills in both commercial and residential settingsOutstanding communication skills, both written and oral, including the ability to communicate with all levels of organizations, and with strategic vendor partnersAbility to work with Microsoft Office (eg. Power Point) would be a significant assetResults-driven, with the ability to handle multiple tasksEnergetic and self-motivatedPossess the ability to be a self-starter…and the motivation to create new programs independently as the program growsOutstanding customer facing acumen with the ability to produce and deliver technical training presentations to customers and co-workersComfortable using multiple computer applicationsValid Driver’s LicenseAbility to travel up between 10-20% in a month*Salary for this position is in the 100,000-130,000$ Range*If the opportunity to work with a fast-growing HVAC wholesale distributor providing a competitive salary, bonus and extended benefits, along with significant opportunity for internal career growth is of interest to you, please apply in confidence.To apply directly please send your resume to Cameron Lappin by using the “Apply Now” button..com/in/cameron-lappin-bb0a607bThank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.We are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. Our policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.