B2B Customer Service Specialist

1 week ago


Montreal, Canada Services de Gestion Quantum Ltée Full time

Position: B2B Customer Service Specialist Location: Saint-Laurent - hybrid 1 day remote Salary: Up to $40 per hour (based on experience) Job Type: 6-month contractA Fortune 500 pharmaceutical company is looking for a Customer Service Specialist to join their team in Saint-Laurent. Apply now for this excellent role and start working promptly This is a full-time 6-month minimum contract position with the possibility of permanency In this role, you will support clients and customers with product information, product allocation and substitution, as well as working with an ERP system. What You'll Do:- Be the intermediary between customers and distributors - Provide exceptional customer service via phone and email- Process and respond to customers' inquiries - Assist the sales department with account inquiries - Ensure validity of product operations: product allocation and substitution - Extract information from the system and transmit information to clients Requirements:- At least two years of customer service experience B2B ideally having supported key accounts - Experience working with an Order Management system such as SAP or similar - Strong Excel skills (important asset) - Exceptional customer service and administration skills - Detail oriented and can work well under pressure To apply, please send your resume in Word format to Hannah Tiongson at the following address: hannah.tiongson@quantum.ca.REFER AND EARN A $50 GIFT CARD For more details, click here.OUR VIRTUAL DOORS ARE OPEN We're also bringing the interviews to you by various web applications, virtually Contact us today for your next opportunity. CNESST permit numbers: AP-2000158 & AR-2000157



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