App Support Analyst
1 month ago
Our client in the financial services sector is looking for a fulltime/permanent Application Support analyst to support their banking/payment systems. Focus is on resolve app issues at application and infrastructure level, including proactive monitoring.
Location: Hybrid 1d/week - Toronto
Responsibilities:
- Provide application support and maintenance for Java/JEE applications.
- Monitor and support WebSphere, Docker, Kubernetes, and cloud architecture environments.
- Troubleshoot applications using APM tools like AppDynamics and Dynatrace.
- Adopt an SRE mindset to ensure application availability.
- Identify and address application monitoring needs or performance issues, and implement appropriate instrumentation in AppDynamics and Splunk.
- Design and configure AppDynamics monitoring, including health rules and alerts, for various applications.
- Understand networking concepts and network hardware.
- Investigate and identify root causes using logs on Linux servers.
- Write queries and generate reports using databases and Splunk.
- Manage integrations between AppDynamics, Splunk, PagerDuty, and ServiceNow.
- Identify opportunities for automation to build self-remediation capabilities.
- Create or update performance analysis reports, dashboards, and knowledge bases.
- Propose and implement solutions to enhance application availability and reliability.
- Work with API and microservices technologies and containerization.
Requirements:
- 5+ years of software development (Java)/ maintenance experience, preferably with experience in payment systems or the banking domain and can test and devise solutions
- 3+ years experience in Application Support, focusing on improving application reliability by enhancing application monitoring, designing, and instrumenting dashboards and tuning alerts, preferably with AppDynamics, and Splunk.
- Experience in network troubleshooting and Infrastructure tuning.
- Strong SRE Background and focus on improving the reliability and stability of the infrastructure.
- Experience in using CI/CD platform for deployment.
- Excellent understanding of ITIL service management processes.
- You have experience in maintaining high-performance, service-oriented architectures.
- Experienced in scripting tools such as Power Shell, BASH, Python, and Ansible.
- Must have RDBMS expertise - Oracle or DB2.
- Have a solid understanding of different open-source packages, preferably Spring, Apache and data transformation (jaxb2, JSON, XML).
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