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App Support Analyst

3 months ago

Toronto ON, Canada Resonaite Full time

Our client in the financial services sector is looking for a fulltime/permanent Application Support analyst to support their banking/payment systems. Focus is on resolve app issues at application and infrastructure level, including proactive monitoring. Location: Hybrid 1d/week - TorontoResponsibilities:Provide application support and maintenance for Java/JEE applications.Monitor and support WebSphere, Docker, Kubernetes, and cloud architecture environments.Troubleshoot applications using APM tools like AppDynamics and Dynatrace.Adopt an SRE mindset to ensure application availability.Identify and address application monitoring needs or performance issues, and implement appropriate instrumentation in AppDynamics and Splunk.Design and configure AppDynamics monitoring, including health rules and alerts, for various applications.Understand networking concepts and network hardware.Investigate and identify root causes using logs on Linux servers.Write queries and generate reports using databases and Splunk.Manage integrations between AppDynamics, Splunk, PagerDuty, and ServiceNow.Identify opportunities for automation to build self-remediation capabilities.Create or update performance analysis reports, dashboards, and knowledge bases.Propose and implement solutions to enhance application availability and reliability.Work with API and microservices technologies and containerization.Requirements:5+ years of software development (Java)/ maintenance experience, preferably with experience in payment systems or the banking domain and can test and devise solutions3+ years experience in Application Support, focusing on improving application reliability by enhancing application monitoring, designing, and instrumenting dashboards and tuning alerts, preferably with AppDynamics, and Splunk.Experience in network troubleshooting and Infrastructure tuning.Strong SRE Background and focus on improving the reliability and stability of the infrastructure.Experience in using CI/CD platform for deployment.Excellent understanding of ITIL service management processes.You have experience in maintaining high-performance, service-oriented architectures.Experienced in scripting tools such as Power Shell, BASH, Python, and Ansible.Must have RDBMS expertise - Oracle or DB2.Have a solid understanding of different open-source packages, preferably Spring, Apache and data transformation (jaxb2, JSON, XML).