Product Content Specialist

4 weeks ago

Richmond Hill, Canada Staples Canada Full time
Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the Product Content Specialist, you will own the online product content experience and creation and maintenance of all product content for all eCommerce SKUs: including images, product names, product descriptions, hierarchy and attributes. You will be responsible for sourcing, proofing images and product information from vendors and communicating with internal customers to effectively support product content requirements and priorities. You will also educate stakeholders on best practices based on standard content guidelines. Managing multiple merchandising categories, each day will be fast-paced, challenging, rewarding and meaningful.

Specifically, you will:

  • •Work closely with stakeholders and vendors to collect, maintain and enhance product listings
    •Collect product descriptions, key bullets, attributes and images required for item setup
    •Train and educate stakeholders & vendors on best practices and SKU onboarding tools
    •Proof, edit and proactively review content to ensure accuracy and consistency with copy, images and product presentation while meeting established deadlines
    •Identify and correct errors (ie. images that don't match descriptions, missing key attributes, spelling) and contribute to improving product hierarchy, sorting and search results
    •Create and maintain online search filters to ensure customers can navigate the website effectively
    •Create and update weekly reports to measure against performance KPI's
    •Manage and maintain the correct classification of a product to the hierarchy and execute ongoing changes in Product Information Management System (PIM) - working with SEO, Search, Analytics, and Merchandising to ensure consistent execution and optimal customer experience
    •Manage and maintain the correct set of attributes for each category in the Product Information Management (PIM) System to ensure customers navigate the website effectively
    •Key subject matter expert for a specific merchandising category
    •Monitor competitive sites to identify opportunities and best practices and make recommendations
    •Work directly with vendor partners to collect and enhance content assets
Some of what you need

  • •1-3 years of website content management systems
    •eCommerce/Retail experience preferred
    •Completion of post-secondary education with focus on ecommerce or related experience.
    •Business/Marketing management degree preferred
    •Working knowledge of Product Information Management System (PIM)
    •Strong computer skills and an ability to learn new software is critical
    •Proficient in MS Office with strong working knowledge of Excel and familiarity with databases
    •Strong attention to detail, ability to manage multiple priorities and work fast and efficiently while maintaining quality work
    •Comfortable working in an ambiguous environment with the ability to adapt to processes to support multiple categories
    •Bilingual in French and English preferred but not required
    •Curious
    •Approachable
    •Passionate
    •Problem solver

Some of what you will get

  • •Associate discount
    •Health and Dental benefits
    •RRSP/DPSP
    •Performance bonuses
    •Learning & Development programs
    •And more...

Additional Information

  • •Location: Richmond Hill
    •Option for remote work

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