technical support specialist – information technology

1 month ago


Vancouver, Canada Lower Mainland Society for Community Living Full time
  • Education: College/CEGEP
  • Experience: Experience an assetTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsWork conditions and physical capabilities
  • Work under pressure
  • Tight deadlines
  • Attention to detailPersonal suitability
  • Accurate
  • Organized
  • Time managementHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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