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Sales Administrator

7 months ago

Kelowna, Canada CB Canada Full time

Hello, it’s a new day, and it’s time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible.

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care.

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing, learning-focused, and supportive environment - you will love being part of Motion.

Who we need

We have built our brand on client loyalty, based on our teams never faltering on their promise to deliver outstanding customer experiences every time. Our team in Kelowna needs a Sales Administrator who can make all of our valued guests feel welcome and taken care of while playing an essential function behind the scenes. We want a Sales Administrator who shares our dedication to enriching lives matched with a passion for efficiency and process and delivering an impressive client experience.

Who you are

You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines- and doesn’t get overwhelmed doing so. You have a couple of years of customer-facing experience. You want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on your community. You are flexible and able to work on weekends occasionally. You want to help our clients live their most vibrant lives.

What you will do

  • Provide outstanding customer service. You will communicate with a high degree of empathy and urgency, providing of-the-moment problem-solving across mediums (in-store, email, and over the phone). You will develop a deep understanding of our clients and the therapist community to prioritize and respond to their needs.
  • Clerical coordination. You will answer phones, respond to emails, digitize files, process payments, billings, and bank deposits.
  • Collaboration. You will manage external and internal communications. You will build relationships with the sales, purchasing, service, and administrative team.
  • Sales administration. You will work closely with the team to drive efficiencies, ensure policies are upheld, and improve business processes to meet growing market demands. You will coordinate and prioritize sales leads, compiling data, and setting up meetings.
  • Receive and process orders. You will take ownership for the creation of quotes, orders, invoices, and various reports, ensuring all of the documents are processed in a timely manner. You will maintain client, rental and inventory information up to date using our Navision software, following up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.

What you bring

  • Education and experience. You have a degree or diploma from a post-secondary institution or experience in a fast-paced office environment or a customer-facing role. You have an interest in, or exposure to, the healthcare or personal mobility device industry. Experience in equipment sales or the sales process is considered an asset.
  • Communication, empathy, and respect. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You are highly empathetic to our customers’ needs and can navigate any situation in a professional and compassionate manner. You are comfortable communicating on the phone, by email, or in person - sometimes all at once.
  • Flexibility and organization. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
  • Technical Skills. You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset.
  • Additional must-have requirements. You have a clean criminal background check and are bondable.

Why join? We are Motion.

At Motion, we’ve undergone a recent transformation, and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving, and strength. Joining us now is a chance to be part of that momentum, an opportunity to make an impact in people’s lives, and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

Protective measures for COVID-19

At Motion, the safety of our employees and our clients is paramount. As such, we're taking several steps to reduce the risk of exposure to COVID-19. These include:

  • Ensuring safe physical distancing at all locations and warehouses.
  • Providing all technicians with full personal protective equipment, including face shields, gowns, masks, and gloves.
  • Screening all clients and employees for COVID-19 symptoms ahead of home visits or onsite entry to prevent contact with those who may have been exposed to COVID-19.
  • Disinfecting all locations and warehouses regularly and thoroughly.
  • Continuous monitoring of the on-going situation and updating policies as needed.