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Bilingual Nurse Case Manager

4 months ago

Québec City, Canada CB Canada Full time

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today



What you will be doing

English job description to follow.

PRINCIPALES FONCTIONS ET RESPONSABILITÉS :

  • Fournir un soutien médical aux patients et aux fournisseurs de soins de santé, y compris, mais sans s’y limiter, l’éducation sur des maladies et traitements spécifiques et la gestion des maladies;

  • Fournir un soutien téléphonique (incluant les appels de maintenance et d’appui à l’observance entrants et sortants) selon les besoins;

  • Gestion de la base de données et vérification continue des dossiers et de l’information saisie;

  • Administrer et adhérer à des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de données, le suivi continu des patients, la conformité, le suivi de l’interruption ou l’abandon de traitement, les rapports sur les effets indésirables et la liaison avec les fournisseurs de soins de santé primaires;

  •  Se préparer et assister à des séances de formation spécialisée plus poussées sur des thérapies spécifiques, données par l’équipe pharmaceutique;

  •  Travailler directement avec le spécialiste du remboursement et le médecin pour obtenir des fonds pour les traitements de leurs patients; aider à trouver d’autres sources de financement au besoin;

  •  Assister aux réunions de ventes pharmaceutiques au besoin;

  •  Assister aux réunions de patients et aux conférences au besoin pour éduquer les patients et les prestataires concernant les informations sur les maladies/les produits et les services de gestion de cas;

  • Travailler avec les associations de patients et les groupes de défense;

  • Établir et maintenir des partenariats avec l’équipe pharmaceutique;

  • Assurer la liaison avec les fournisseurs de soins de santé, les pharmacies et les cliniques de perfusion et d’autres organismes au besoin, afin de coordonner les perfusions, l’administration de médicaments et résoudre les problèmes qui surviennent;

  • Entretenir des communications claires avec le gestionnaire, à l’équipe et le client concernant la gestion des cas de patients;

  •  Avec les gestionnaires, participer au processus de formation de nouvelles infirmières gestionnaires de cas, y compris, mais sans s’y limiter, l’observation et la surveillance des appels;

  • Soutenir et collaborer avec le personnel d’autres programmes en vue de l’élaboration et de la mise en œuvre de programmes de gestion des maladies, incluant l’établissement des exigences cliniques, la rédaction de textes, de manuels ou de dépliants pour les patients, la détermination des paramètres du programme de conformité, des évaluations des besoins et des protocoles;

  • Fournir des commentaires au sujet des protocoles, bases de données, processus et relations entre départements actuels

  •  Être disponible sur appel en dehors des heures régulières et le week-end (24/7) pour des consultations téléphoniques périodiques et des courriels en fonction des besoins du programme;

  • Se charger de signaler les effets indésirables aux unités/départements qui lui sont confiées;

  •  D’autres fonctions et tâches peuvent être confiées à l’infirmière gestionnaire de cas de temps à autre, selon les besoins;

  • Peut être appelé à travailler sur appel ou de garde.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;

  • Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);

  • Database management and ongoing auditing of files and information captured;

  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;

  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;

  • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed;

  • Attend pharmaceutical sales meetings as required;

  • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services;

  • Work with patient associations and advocacy groups, as required;

  • Establish and maintain partnerships with pharmaceutical team;

  • Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;

  • Clear communication to the manager, team and the client regarding the management of patient cases;

  • With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.

  • Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols;

  • Provide feedback regarding current protocols, databases, processes, inter-departmental relationships

  • Responsible for reporting all Adverse Events to the assigned units/departments.

  • The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role. 



What your background should look like 

EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS :

  • Baccalauréat ou diplôme d’infirmier(ère) autorisé(e) (IA), diplôme d’études supérieures ou expérience spécifique de gestion d’un cabinet est préférable, avec cinq (5) années d’expérience en soins infirmiers;

  • Au moins deux (2) ans d’expérience du contexte du remboursement par des tiers publics ou privés ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien clinique dans l’industrie pharmaceutique, ou expérience connexe;

  • Le(la) candidat(e) préféré(e) est un(e) infirmier(ère) avec une expérience dans les soins de santé et la gestion de cas, dans un cabinet médical ou un hôpital ou dans l’industrie de l’assurance ou de la biopharmaceutique;

  • Bilinguisme (français et anglais);

  • Expérience en hématologie et/ou néphrologie constitue un atout.

COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

  • Fortement axé(e) sur ​​le patient;

  • Forte capacité à effectuer plusieurs tâches à la fois;

  • Capacité à travailler sous pression;

  • Aptitudes supérieures en service à la clientèle;

  • Calé(e) en recherche sur Internet et en informatique; solides compétences en communication orale et écrite et en résolution de problèmes et esprit d’équipe;

  • Solides compétences au téléphone;

  • Aptitude à communiquer et à comprendre l’information médicale;

  • Démontrer des capacités de travail en équipe;

  • Capacité à travailler de façon autonome;

  • Capacité à gérer des sujets sensibles avec des opinions opposées et solides capacités en négociation;

  • Sens aigu des affaires et des finances

  • Solides compétences analytiques et mathématiques

  • Aptitude à communiquer efficacement oralement et par écrit;

  • Compétences interpersonnelles et de leadership efficaces

  • Sens de l’organisation; attention aux détails

  • Capacité à respecter systématiquement les échéances

  • Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente

  • Maîtrise des techniques de présentation

  • Maîtrise de Microsoft Word, Excel, PowerPoint et autres programmes Office

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • A Bachelor’s degree or registered nurse (RN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience;

  • Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience;

  • The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;

  • Bilingualism (French and English).

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong patient focus;

  • Strong ability to multi-task;

  • Ability to work under pressure;

  • Superior customer service skills;

  • Internet-research and computer savy; has strong verbal and written communication skills, problem solving skills and is a team player;

  • Strong phone etiquette;

  • Ability to communicate and comprehend medical information;

  • Demonstrate teamwork abilities;

  • Ability to work autonomously;

  • Ability to handle sensitive issues with opposing opinions and strong negotiation skills;

  • Strong business and financial acumen

  • Strong analytical and mathematical skills

  • Ability to communicate effectively both orally and in writing

  • Effective interpersonal and leadership skills

  • Effective organizational skills; attention to detail

  • Ability to consistently meet deadlines

  • Excellent problem-solving skills; ability to resolve issues effectively and efficiently

  • Excellent presentation skills

  • Proficiency in Microsoft Word, Excel, PowerPoint and other Office Programs



What AmerisourceBergen offers


We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.



Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.



COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation. 



Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.