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    {"title": "Night Auditor", "description": "Key ResponsibilitiesReporting to the Guest Services Manager or designate:Provides excellent customer service to all guests;Welcomes and greets all guests, and executes check-in and check-out procedures;Answers guest inquiries and provide assistance in a professional manner;Answers all incoming phone calls and...

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    5 months ago

    Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time

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    2 months ago

    Thunder Bay, Canada Best Western Plus Norwester Hotel & Conference Centre Full time

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    5 months ago

    Thunder Bay, Canada Superior Shores Hotel BW Signature Collection By Best Western Full time

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hotel night auditor

4 months ago

Thunder Bay, Canada Best Western Plus Nor'Wester Hotel & Conference Centre Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 24 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 yearsWork setting
  • Urban area
  • Hotel, motel, resort
  • ResortTasks
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Work with minimal supervisionComputer and technology knowledge
  • Multi-line switchboard
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSales experience
  • Hotel and convention servicesSecurity and safety
  • Bondable
  • Criminal record checkTransportation/travel information
  • Own transportation
  • Valid driver's licence
  • Public transportation is not availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressurePersonal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • ResourcefulnessScreening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?Other benefits
  • Other benefits