information technology
1 month ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 80 hours bi-weekly
- Education:
- Expérience: Education
- College/CEGEPWork setting
- Help desk
- Telecommunications industry
- Private sector
- Troubleshooting/diagnosticTasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Perform diagnostic tests
- Communicate technical problems, processes and solutions
- Repair electronic equipment Computer and technology knowledge
- Networking software
- Networking hardware
- Internet
- Desktop applicationsType of experience
- Call centreArea of work experience
- Information technology (IT) service deliveryArea of specialization
- Technical supportTransportation/travel information
- Own transportationWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walkingPersonal suitability
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- HonestyScreening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?Experience
- 2 years to less than 3 yearsHealth benefits
- Dental plan
- Health care plan
- Vision care benefitsFinancial benefits
- Pension plan
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