customer service clerks supervisor
3 weeks ago
- Education:
- Expérience: Education
- Bachelor's degreeTasks
- Co-ordinate activities with other work units or departments
- Supervise staff or team
- Provide job training and support
- Propose improvements to methods, systems and procedures
- Obtain and process information required to provide customer service
- Manage training and development strategies
- Maintain records and statistics
- Investigate and resolve complaints and claims
- Enforce policies and procedures
- Ensure compliance with government regulations
- Answer clients' inquiries and provide information
- Provide advice on information systems strategy, policy, management and service delivery
- Professionalism in customer service
- Set staff work schedules and monitor staff performanceWork conditions and physical capabilities
- Fast-paced environment
- Large workload
- Work under pressurePersonal suitability
- Efficient interpersonal skillsScreening questions
- Do you have previous experience in this field of employment?Experience
- 2 years to less than 3 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
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customer service clerks supervisor
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