Représentant des services sur site M/F
2 months ago
La fonction principale du représentant de service sur site (OSR) est de soutenir la vision stratégique de Grainger qui consiste à être le premier choix de nos clients en leur fournissant à chaque fois le meilleur service pour les aider à gérer leur inventaire. Le représentant des services sur site travaille également en étroite collaboration avec des partenaires commerciaux interfonctionnels afin d'aider les clients à comprendre comment Grainger peut fournir des solutions aux besoins de leur entreprise en matière de MRE.
Tâches et responsabilités :
SERVICE À LA CLIENTÈLE
- Effectue le service au sein de plusieurs sites clients à tous les jours en :
- Fournissant et rangeant les produits dans des emplacements clients spécifiques
- Assurant le maintien du niveau des stocks dans les emplacements clients et numérisant les commandes à mesure que les stocks sont épuisés
- Surveillant l'inventaire des produits dans les emplacements clients en assurant l'exactitude de l'étiquetage et des quantités enregistrées
- Rencontrant régulièrement une série de contacts clés chez les clients pour assurer la satisfaction et la disponibilité des produits Ceci comprend la numérisation, le rangement et les achats imprévus des produits
- Répondant aux problèmes rapidement et efficacement afin d'assurer la fidélisation des clients
- Respectant la route identifiée par le logiciel de routage et les outils de suivi
- Documentant et suivant les procédures d'exploitation normalisées dans les locaux des clients afin d'orienter les ressources auxiliaires pour assurer la continuité du service
- Identifiant les occasions d'amélioration continue relativement à la productivité, les processus et la durée de cycle au sein des activités de vente et de service
- Se conformant aux exigences relativement à la sécurité et aux inspections des installations où le service est fourni
CROISSANCE DES COMPTES
- Contribuer à générer de nouvelles commandes en communiquant avec le client pour déterminer tout besoin supplémentaire de produits (p. ex., rechercher et saisir des occasions d'achats ponctuels sur place, rechercher des occasions supplémentaires d'ajouter des articles au programme)
- Sonder les besoins des clients lors de chaque visite sur place et fournir des pistes au gérant de comptes désigné
- Renforcer auprès des clients la valeur de l'installation ou de l'utilisation des services ou des solutions de Grainger au profit de leur entreprise
PARTENARIATS INTERFONCTIONNELS
- Exécuter la composante de service sur place de la stratégie de compte telle qu'elle est définie par la direction interfonctionnelle locale (superviseurs, gérant de comptes ou directeur des ventes de district)
- Participer à l'examen des appels de mise en œuvre avec le gérant de comptes, le directeur des ventes de district et le superviseur pour évaluer la viabilité des offres de solutions de gestion des stocks chez un client
- Collabore avec les partenaires de vente pour élargir les services et offres Grainger au sein d'emplacements spécifiques des clients
EXPÉRIENCE ET QUALIFICATIONS REQUISES :
- Diplôme d'études secondaires et 1 à 3 ans d'expérience dans la vente ou le service (p. ex. au comptoir, par téléphone ou dans un entrepôt).
- Motivé, avec beaucoup d'énergie et de dévouement au service à la clientèle et à la croissance des ventes.
- Capacité à collaborer efficacement, avec tact et diplomatie, avec des clients internes et externes et des partenaires interfonctionnels.
- Aptitude avérée à faire preuve d'un jugement sûr, à résoudre les problèmes de manière indépendante et à comprendre la proposition de valeur fondamentale de Grainger.
- Gérer diverses questions techniques et opérationnelles.
- Capacité de travailler au sein d'un environnement en évolution rapide.
- Posséder d'excellentes compétences de communication verbale et écrite.
- Des vérifications d'antécédents et un dépistage de drogues peuvent être nécessaires (selon les exigences de l'entreprise ou du client en matière de travail sur site et/ou de fonctionnement des équipements).
- Doit posséder et maintenir un permis de conduire valide dans sa province de résidence.
- Peut être tenu d'utiliser un véhicule personnel pour le transport qui répond aux normes de Grainger.
Autres exigences professionnelles :
- Capacité de soulever de 25 à 60 livres. Sera tenu de soulever, de pousser ou de tirer régulièrement des poids allant de légers à lourds.
- Travaille sur place, dans les installations des clients. Un équipement de protection individuelle est souvent requis.
- Se conformer et se conformer à toutes les règles établies pour les exigences de sécurité, de sûreté et d'inspection sur le lieu de travail de chaque client.
- Utilisera des ordinateurs, des scanners et sera en contact quotidien avec les pièces et fournitures de Grainger.
Grainger Canada s'efforce d'être un employeur de choix pour attirer et retenir les meilleurs talents diversifiés et offrir un environnement de travail agréable et sécuritaire pour tous ses coéquipiers. Grainger Canada adhère aux principes et pratiques d'équité en matière d'emploi. Nous invitons toutes les femmes et tous les hommes qualifiés, y compris les personnes handicapées, les minorités visibles et les autochtones, à présenter leur candidature pour les emplois que nous offrons.
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