customer service agent

1 month ago

Amherst, Canada IMP Aerostructures Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 3 years to less than 5 years
  • Business/commerce, general
  • Customer service management
  • Project management
  • International business/trade/commerce
  • or equivalent experienceWork setting
  • Industrial plant
  • Aviation/aerospace manufacturingTasks
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Sell merchandise
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Complete and process international purchase orders
  • Review purchase order claims and contracts to determine compliance with company policyComputer and technology knowledge
  • Database software
  • Enterprise resource planning (ERP) software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • SAP (FI/CO / HR / MM / OT SD)
  • MS Access
  • MS PowerPoint
  • JD Edwards
  • Spreadsheet
  • Electronic mail
  • Inventory control softwareArea of specialization
  • Project management
  • Strategy
  • Technical support
  • Custom fabrication
  • Aerospace engineeringWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasksPersonal suitability
  • Client focus
  • Efficient interpersonal skills
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Judgement
  • Ability to multitask
  • Dependability
  • Quick learnerScreening questions
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsFinancial benefits
  • Registered Retirement Savings Plan (RRSP)Other benefits
  • Free parking available
  • On-site amenities

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