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Front desk agent
4 months ago
- Work Term: Seasonal
- Work Language: English
- Hours: 15 to 30 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experienceWork setting
- Hospitality industry
- Hotel, motel, resort
- Rural area
- ResortTasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with minimal supervisionComputer and technology knowledge
- Multi-line switchboard
- Central reservation system (CRS)
- Spreadsheet
- InternetSecurity and safety
- BondableTransportation/travel information
- Own transportation
- Public transportation is not availableWork conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressurePersonal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team playerOther benefits
- Free parking available
- Other benefits
