user support technician

3 weeks ago

Calgary, Canada Great River Financial Services Inc Full time
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 yearsWork setting
  • Consulting firm
  • Private company, corporation or industryTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficultiesComputer and technology knowledge
  • Device drivers
  • Networking security
  • Desktop applicationsTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Fast-paced environment
  • Attention to detailPersonal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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