contact centre manager

1 month ago


Nanaimo, Canada Avalon College Limited oa Avalon Career College Full time
  • Education:
  • Expérience: Education
  • College/CEGEPTasks
  • Hire, train, direct and motivate staff
  • Market business services
  • Plan and control budget and expenditures
  • Plan and direct research
  • Direct and advise staff in the development and implementation of service quality assessment strategies
  • Plan, administer and control budgets for client projects, contracts, equipment and supplies
  • Plan, develop and organize the policies and procedures of establishments
  • Represent the company within various economic and social organizations
  • Leading/instructing groups
  • Provide customer service
  • Assign, co-ordinate and review projects and programsSupervision
  • More than 20 peopleWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Large caseload
  • Large workload
  • Tight deadlines
  • Work under pressurePersonal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Judgement
  • Organized
  • Reliability
  • Team playerExperience
  • 1 year to less than 2 years
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week


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