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Dual-Rate Security Supervisor

1 month ago

Ajax, Canada CB Canada Full time

Casino Ajax is seeking Full-time Dual-Rate Security Supervisor

Under the general direction of Security Shift Manager & Security Manager or designate, this position will supervise a team of Security Officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open-door policy. You will be accountable for your staff, assisting with hiring, training, evaluations, recognition and development. You will be responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees. You will provide first aid and medical attention as required. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values: 

  • Responsible for the protection of company assets and property;
  • Self-motivator and ability to inspire other team members in enhancing the guest experience within the entertainment business;
  • Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements;
  • Escorting guests and team members;
  • Enforcing restricted access by unauthorized persons;
  • Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
  • Performing identification checks to any guest who appears under 30;
  • Referring disputes to the Supervisor, Security;
  • Conducting regular patrols of the interior and exterior of the property as assigned;
  • Performing crowd control as directed;
  • Attend to first aid incidents;
  • Ensuring compliance with licensing laws, health and safety, and other statutory regulations;
  • Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program;
  • Investigate, report and document all irregular, unusual, suspicious, or illegal activities prior to the end of shift;
  • Monitor guest self-exclusion program as required;
  • Ensures compliance with licensing laws, health and safety and other statutory regulations;
  • Performing other reasonable duties as assigned.

Successful applicants will demonstrate the following qualifications:

  • People-focused and committed to service excellence
  • Proactive and solution-oriented with a drive to succeed 
  • A minimum of a post-secondary diploma in Law and Security or related field
  • A minimum of one (1) year of supervisory experience in a related field
  • Strong leadership, organizational, interpersonal, analytical, verbal and written communication skills
  • Working knowledge of computer application packages
  • A current First Aid/CPR Certificate, along with Non-Violent Intervention Technique Certificate
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Must successfully complete the EMR course
  • Bilingualism considered an asset
  • Smart Serve certification
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Candidates must be ready and willing to work at both sites, work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you? 

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to delight your clients
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical \'corporate\' job. We work hard and we have fun

The only thing we don’t play games with…..is your career

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment

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