Security Supervisor
3 weeks ago
**Casino Ajax is seeking two (2) Full-time Security Supervisors**
Under the general direction of Security Shift Manager & Security Manager or designate, this position will supervise a team of Security Officers in a shift work environment, fostering a safe and efficient work environment, while maintaining an open-door policy. You will be accountable for your staff, assisting with hiring, training, evaluations, recognition, and development. You will be responsible for the protection of company assets and the reporting and arrest of criminals, ensuring the maintenance of peace and order for guests and fellow employees. You will provide first aid and medical attention as required. Your strong presence on the gaming floor will be vital to your management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
- Responsible for the protection of company assets and property;
- Investigate, report and document all irregular, unusual, suspicious, or illegal activities prior to the end of shift;
- Respond to and ensure all alarms and incidents are addressed promptly and in accordance with established procedures;
- Ensure all security equipment is operational and report any malfunctions to the Security Shift Manager and/or Security Manager;
- Safeguard confidential information and prevent its improper disclosure or use;
- Monitor patron self-exclusion program as required;
- Answer emergency call and provide immediate care to ill and injured patrons and employees;
- Provide first aid and/or emergency medical care to affected personnel and provide a report to the responding EMS unit as required;
- Provide training and coaching to all Security Officers as needed;
- Responsible for the supervision and performance management of Security Officers;
- Ensure Security personnel are fully briefed prior to each shift;
- Responsible for completing daily reporting as required;
- Assist management with projects as needed;
- Ensures compliance with licensing laws, health and safety and other statutory regulations;
- Perform other duties as assigned by the Security Shift Manager and/or Security Manager.
**Successful applicants will demonstrate the following qualifications**:
- Minimum 3 years of experience in gaming security or surveillance management;
- Post-secondary education in Law and Security of equivalent experience in a related field;
- Minimum of one (1) year of supervisory experience in a related field;
- Valid First Aid/CPR certificate and Smart Serve certificate required;
- Strong leadership, organizational, interpersonal, analytical skills;
- Strong verbal and written communication skills;
- Strong problem-solving, reporting and conflict resolutions skills;
- People-focused and committed to service excellence;
- Proactive and solution-oriented with a drive to succeed;
- Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
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