customer satisfaction representative

3 weeks ago

Moncton, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: Bachelor's degree
  • Experience: 2 years to less than 3 yearsWork setting
  • Willing to relocate
  • Private sectorTasks
  • Assist in the preparation of brochures, reports, newsletters and other material
  • Prepare and/or deliver educational, publicity and information programs, materials and sessions
  • Address customers' complaints or concerns
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing supportComputer and technology knowledge
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS PowerPoint
  • Google Drive
  • Electronic mailType of experience
  • Call centreArea of work experience
  • Community service organizationSpecialization/experience (business sales and services)
  • DistributionTransportation/travel information
  • Willing to travelWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Tight deadlines
  • Work under pressure
  • Hand-eye co-ordination
  • Physically demandingOwn tools/equipment
  • Cellular phone
  • Computer
  • Internet accessPersonal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learnerScreening questions
  • Are you available for shift or on-call work?
  • Are you willing to relocate for this position?
  • What is the highest level of study you have completed?Other benefits
  • Free parking available
  • Learning/training paid by employer

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